Pharmacy Technician / Pharm Tech Apprenticeship

Walgreens•Saugus, MA

22h

About The Position

Walgreens Pharmacy Technicians and Pharmacy Technician Apprentices work in a patient-centric pharmacy environment, interacting with customers and building patient relationships. Walgreens provides an earn-while-you-learn training program recognized by ASHP and the Department of Labor, with courses, learning activities, resources, and on-the-job experience intended to prepare participants to become certified pharmacy technicians. The program supports progress toward Pharmacy Technician Certification Board (PTCB) certification and provides a nationally recognized, portable credential. Under a pharmacist’s direct supervision and in accordance with state and federal regulations and company policies, the Pharmacy Technician assists in pharmacy practice and department operations. The role uses pharmacy systems to obtain patient and drug information and process prescriptions, supports pharmacists and customers, and contributes to customer service, inventory management, clinical services, and pharmacy workflow. PTCB-certified technicians may also assist and coach other pharmacy technicians and cashiers in using pharmacy systems and registers.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evening and weekend hours.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.
Good math skills for accurately counting, measuring, and weighing medications.
Good computer skills.
Knowledge of store inventory control.
PTCB certification.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve issues, answer questions, and provide a positive customer experience.
Model customer service best practices and Walgreens service traits, and develop strong relationships with valuable customers.
Assist the pharmacist in pharmacy practice under supervision and in accordance with state, federal, and company policies.
Use pharmacy systems to enter patient and drug information accurately and process prescriptions.
Fill prescriptions by retrieving, counting, and pouring drugs; verify that the medication is correct and check for possible interactions.
Assist pharmacists with scheduling and maintaining workflow.
Immediately report prescription errors to the pharmacist on duty and follow company procedures for errors and the Quality Improvement Program.
Follow the company’s Good Faith Dispensing policy during applicable prescription dispensing activities.
Register sales at the assigned cash register and collect and handle cash as required.
Help customers locate over-the-counter products when possible.
Handle telephone calls that do not require the pharmacist’s personal attention, including calls to physicians.
Correct and resubmit manual third-party prescription claims promptly and efficiently, and perform assigned clerical duties.
Support inventory management, including ordering, unpacking, checking, and storing pharmaceutical shipments.
Apply asset-protection techniques and file claims for pharmaceutical shipment overages, shortages, order errors, or damaged goods.
May assist the pharmacist with clinical services, including collecting and labeling blood or urine samples, and coordinate services with pharmacy staff, Walgreens healthcare clinics, and external providers.
Help maintain relationships with local medical professionals and healthcare organizations through provider outreach and related activities.
Keep the Pharmacy Department stocked, clean, neat, and orderly.
Comply with company policies and procedures, maintain respectful coworker relationships, and complete special assignments and other assigned tasks.
Earn and maintain PTCB certification through the designated training program and/or state-required certification or registration; otherwise, earn PTCB certification as a condition of promotion to senior technician.
Attend manager-requested training, obtain continuing education credits, and maintain knowledge and skills in healthcare and pharmacy.