Pharmacy Technician

CVS Health•Cicero, IN

1d•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy teams in delivering safe, accurate, and timely prescription fulfillment and excellent patient service in retail locations. They help pharmacy operations run smoothly by following standard operating procedures, workflow practices, applicable laws and regulations, and CVS policies. Technicians are often patients’ first point of contact and are expected to provide compassionate, personalized assistance while contributing to a safe, inclusive, and engaging team culture. After starting the role, Technicians must complete the company training program and meet applicable state registration, licensing, and certification requirements. Duties may be restricted by the Pharmacy Manager until those requirements are met. Where permitted by law and supported by appropriate training and certification, Technicians may provide additional health services, including immunizations and point-of-care testing. Technician Immunizers must complete additional licensure and training requirements and may prepare and administer vaccines, educate patients, refer vaccination questions to the Pharmacist-on-duty, monitor and report adverse reactions, document patient information, and manage vaccine supplies. The position requires regular and predictable attendance, including nights and weekends, and flexibility to work at the home store or other locations in the market as business needs require. The role involves extended periods of standing and mobility, handling and lifting items, repetitive finger and hand movements, reaching, stooping, and close visual work. The anticipated schedule is 40 hours per week. The posted pay range is $16.50–$25.00 per hour; the actual offer depends on factors such as experience, education, and geography.

Requirements

Comply with state board of pharmacy requirements and laws governing pharmacy practice, including applicable age, education, and licensure or certification requirements.
If the state board of pharmacy does not set a minimum age, be at least 16 years old.
If the state board of pharmacy does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete the required company training within the designated timeframe.
Meet applicable state registration, licensing, and certification requirements; requirements vary by state.
Have regular and predictable attendance, including nights and weekends.
Ability to concentrate on tasks over time and switch quickly between tasks to meet patient and business needs.
Ability to verify prescription information and label accuracy.
Customer-service orientation, friendly assistance, awareness of patients’ reactions, and appropriate responses.
Verbal and written communication skills, including active listening and accurate communication of detailed instructions.
Ability to use math to determine quantities such as tablets to dispense, days’ supply, and bottles needed.
Ability to identify challenging interactions and choose an appropriate course of action.
Ability to remain mobile and upright for extended periods; lift, scan, and bag items; reach overhead and in multiple directions; perform repetitive finger movements; adjust machines precisely; stoop and bend; and perform close visual tasks.
Ability to occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects requiring negligible force.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
Provide empathetic, personalized service to patients in person, at pick-up and drive-thru, and over the phone; offer immunizations and other services where applicable; resolve or escalate patient concerns.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, respond constructively to feedback, and develop clinical and technical knowledge to better assist patients.
Remain flexible to scheduling and business needs and travel to other stores in the market for shifts when needed.
Comply with relevant federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, where allowed by law and supported by required training and certification.
When permitted and qualified as a Technician Immunizer, complete additional requirements; prepare and administer vaccines; educate patients and refer vaccination questions to the Pharmacist-on-duty; monitor, respond to, and report adverse reactions; collect, track, and document patient information; and monitor and manage vaccine supplies.
Attend work regularly and predictably, including nights and weekends, and complete required training within the designated timeframe.
Confirm prescription information and label accuracy, use math to support prescription dispensing, communicate effectively, listen actively, and select appropriate responses to patient or colleague issues.
Perform other tasks as directed by a Supervisor or Manager.