Pharmacy Technician

CVS Health • Houston, TX

6d • Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy teams in delivering operational and service excellence in retail stores. They help ensure prescriptions are filled promptly, safely, and accurately; assist patients and customers as a first point of contact; and provide caring service while following company standard operating procedures, best practices, and effective communication. Technicians are expected to contribute to a safe, inclusive, and engaging team culture and complete the company’s training program and applicable state registration, licensing, and certification requirements. Duties may be restricted by the Pharmacy Manager until those requirements are satisfied.

The role may include supporting immunizations and other patient health care services where permitted by law and supported by required training and certification. Technician immunizers must complete the additional requirements needed for immunizer status. The position requires regular and predictable attendance, including nights and weekends, and flexibility to work in other market stores as business needs require.

Requirements

• Comply with state board of pharmacy requirements and laws governing pharmacy practice, including applicable age, education, licensure, and certification requirements.
• If the state board of pharmacy does not specify a minimum age, be at least 16 years old.
• If the state board of pharmacy does not specify a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Complete required company training within the designated timeframe and satisfy applicable registration, licensing, and certification requirements.
• Have regular and predictable attendance, including nights and weekends.
• Demonstrate attention and focus, including the ability to concentrate and pivot between tasks while confirming prescription information and label accuracy.
• Demonstrate customer service and team orientation, including friendly assistance and responding appropriately to patients’ reactions.
• Use verbal and written communication skills and active listening to interact with patients and colleagues.
• Use mathematical reasoning for prescription quantities, days’ supply, and inventory of full and additional bottles.
• Identify difficult interactions and select an appropriate course of action.
• Meet the physical demands of the role, including extended periods upright, reaching, repetitive finger use, stooping, close visual acuity, and occasional lifting or exerting force up to 20 pounds; frequent lifting or exerting force up to 10 pounds; and consistently moving objects with negligible force.
• Communicate spoken information accurately and receive detailed information through oral communication.

Nice To Haves

• One to three years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

• Follow company standard operating procedures and pharmacy workflow procedures at each workstation to help pharmacists manage and improve patient health and ensure safe, accurate prescription fulfillment.
• Assist with pharmacy production, pick-up, drive-thru, and drop-off workflows.
• Provide empathetic, personalized patient service in person, at pick-up and drive-thru, and over the phone; help resolve patient issues or escalate them as appropriate.
• Offer immunizations and other services to patients where permitted, and refer vaccination questions to the Pharmacist-on-duty.
• Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, be receptive to feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible for scheduling and business needs, including voluntarily traveling to other stores in the market to work shifts as needed.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements related to patient safety, controlled substances, recordkeeping, privacy, and security.
• Deliver additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, where lawful and supported by required training and certification.
• When supporting immunizations, complete required licensure and training; prepare and administer vaccines; educate patients and refer vaccine questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report events as required; review and collect patient information; track and document applicable patients; and monitor and manage vaccine supplies.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Confirm prescription information and label accuracy; use math to determine quantities, days’ supply, and bottle requirements; and identify and address challenging patient or colleague interactions.
• Perform physical tasks including standing or remaining upright for extended periods, lifting, scanning and bagging items, reaching, repetitive finger movements, stooping, and close visual work.

Benefits

• Dental benefits
• Vision benefits
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits
• Other programs supporting colleagues’ physical, emotional, and financial well-being, depending on hours worked and eligibility

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED