Pharmacy Technician

CVS Health•Inver Grove Heights, MN

10d•$17 - $27•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They are often the first point of contact for patients and customers, helping ensure prescriptions are filled promptly, safely, and accurately while providing caring service. Technicians follow standard operating procedures and pharmacy workflow practices, communicate effectively, and contribute to a safe, inclusive team culture. After starting, technicians must complete the company training program and satisfy state-specific registration, licensing, and certification requirements. Until those requirements are met, the Pharmacy Manager may restrict duties. The role may include supporting immunizations and other patient health care services, such as point-of-care testing or staffing offsite clinics, when permitted by law and supported by appropriate training and certification. Where permitted, technician immunizers complete additional licensure and training, educate patients about vaccines, refer vaccination questions to the Pharmacist-on-duty, monitor and report adverse reactions, collect and document patient information, and manage vaccine supplies.

Requirements

Comply with applicable state Board of Pharmacy requirements and laws, including requirements concerning age, education, and licensure or certification.
If the state Board of Pharmacy does not specify a minimum age, be at least 16 years old.
If the state Board of Pharmacy does not specify a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet state-level licensure and national certification requirements applicable to the position.
Complete the required company training within the designated timeframe.
Demonstrate attention and focus, including sustained concentration, ability to switch tasks, and ability to verify prescription information and label accuracy.
Provide friendly customer service, recognize and respond appropriately to patient reactions, and work effectively as part of a team.
Use verbal and written communication effectively and practice active listening with patients and colleagues.
Use math to determine prescription quantities, days’ supply, and bottle quantities.
Identify challenging patient or colleague interactions and select an appropriate response.
Meet the role’s physical demands, including remaining mobile and upright for extended periods; lifting, scanning, and bagging items; reaching, repetitive finger movements, precise machine adjustments, stooping, close visual work, and communicating and receiving detailed information orally.
Occasionally lift or exert up to 20 pounds; frequently lift or exert up to 10 pounds; and consistently exert negligible force to move objects.

Nice To Haves

One to three years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off areas to support safe and accurate prescription fulfillment.
Provide empathetic, personalized service at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to an effective team, accept feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs and travel voluntarily to other stores in the market for shifts when needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, where legally permitted and appropriately trained and certified.
Where permitted and appropriately qualified, complete requirements for Technician Immunizer status and support vaccine preparation and administration.
Educate patients about vaccine importance and refer vaccination questions to the Pharmacist-on-duty.
Monitor for and respond to adverse vaccine reactions, and report events as required by public health requirements.
Review and collect patient information, and track and document information for applicable patients.
Monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Perform other tasks as directed by a Supervisor or Manager.