Pharmacy Technician

CVS Health•Wynantskill, NY

4d•$18 - $28•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They assist patients and customers, help the pharmacy team fill prescriptions promptly, safely, and accurately, and deliver caring service. Technicians follow standard operating procedures, pharmacy workflow processes, and applicable best practices, while helping maintain a safe, inclusive, and welcoming environment. Technicians must complete the company training program and satisfy the registration, licensing, and certification requirements applicable under their state’s Board of Pharmacy guidelines. Until those requirements are met, the Pharmacy Manager may restrict their duties. Where permitted by law and supported by required training and certification, technicians may provide additional patient health care services, including immunizations and point-of-care testing, and may staff offsite clinics. Where permitted, Technician Immunizers complete additional licensure and training to help prepare and administer vaccines.

Requirements

Comply with applicable state Board of Pharmacy requirements and laws governing the practice of pharmacy, including age, education, and licensure or certification requirements.
If the state Board of Pharmacy does not specify a minimum age, be at least 16 years old.
If the state Board of Pharmacy does not specify a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete required company training within the designated timeframe.
Demonstrate attention and focus, including concentrating on tasks, shifting between tasks, and confirming prescription information and label accuracy.
Demonstrate customer service and teamwork, including proactively helping people, recognizing patient reactions, and responding appropriately.
Use verbal and written communication effectively and demonstrate active listening with patients and colleagues.
Use mathematical reasoning to calculate prescription quantities, days’ supply, and the number of bottles needed.
Identify challenging patient or colleague interactions and select an appropriate course of action.
Be mobile and remain upright for extended periods; lift, scan, and bag items; reach overhead and in multiple directions; perform repetitive finger movements; adjust machines precisely; and stoop and bend to move items.
Have close visual acuity for tasks such as transcribing, viewing a computer terminal, and inspecting small parts.
Occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects requiring negligible force.
Accurately express and exchange detailed or important information verbally and receive detailed information through oral communication.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to support safe and accurate prescription fulfillment.
Create positive patient experiences by showing empathy and genuine care in person and over the phone, offering immunizations and other services where appropriate, and resolving or escalating patient concerns.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs and travel voluntarily to other stores in the market for shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements related to patient safety, controlled substances, recordkeeping, privacy, and security.
Provide additional patient health care services, such as immunizations and point-of-care testing, and staff offsite clinics where allowed by law and supported by required training and certification.
Where permitted, complete Technician Immunizer licensure and training requirements to support vaccine preparation and administration.
Educate patients about the importance of vaccines and refer vaccination questions to the Pharmacist-on-duty.
Monitor and respond to adverse reactions and report events as required by public health requirements.
Review and collect patient information and track and document information for applicable patients.
Monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Perform additional tasks as directed by a Supervisor or Manager.