Pharmacy Technician

CVS Health•Somerset, MA

4d•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They assist patients and customers, help ensure prescriptions are filled promptly, safely, and accurately, and contribute to a caring patient experience. Technicians follow company Standard Operating Procedures, pharmacy workflow procedures, applicable laws and professional standards, and CVS policies concerning patient safety, controlled substances, recordkeeping, privacy, and security. They complete a company training program and meet registration, licensing, and certification requirements under applicable state Board of Pharmacy guidelines; duties may be restricted until those requirements are satisfied. The position involves regular and predictable attendance, including nights and weekends, and flexibility to meet scheduling and business needs, including traveling to other stores in the market as needed. Where permitted and with required training and certification, technicians may provide additional patient health services, including immunizations, point-of-care testing, and offsite clinic support. Technician Immunizers may prepare and administer vaccines, educate patients and refer clinical questions to the Pharmacist-on-duty, monitor and report adverse reactions, collect and document patient information, and manage vaccine supplies. This is a full-time position with 40 anticipated weekly hours. The typical pay range is $16.50–$25.00 per hour; actual offers depend on factors such as experience, education, and geography. Eligible colleagues receive a benefits package that may include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, subject to eligibility.

Requirements

Comply with state Board of Pharmacy requirements and laws governing pharmacy practice, including applicable age, education, licensure, and certification rules.
If the state Board of Pharmacy does not set a minimum age, be at least 16 years old.
If the state Board of Pharmacy does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet applicable state-level licensure and national certification requirements.
Complete required training within the designated timeframe.
Maintain regular and predictable attendance, including nights and weekends.
Demonstrate attention and focus, including concentrating over time, shifting between tasks, and confirming prescription and label accuracy.
Provide friendly customer service, understand patients’ reactions, and work effectively as part of a team.
Use verbal and written communication and active listening to interact with patients and colleagues.
Use mathematical reasoning to calculate prescription quantities, days’ supply, and bottle counts.
Identify challenging interactions and select an appropriate course of action.
Meet the physical demands of the role, including extended standing and mobility; lifting, scanning, and bagging items; reaching, repetitive finger movements, precise machine adjustments, and stooping; close visual acuity; and the ability to communicate and receive detailed spoken information accurately.
Frequently lift or exert up to 10 pounds, occasionally lift or exert up to 20 pounds, and consistently exert negligible force to move objects.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company Standard Operating Procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
Provide empathetic, personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient problems.
Perform basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs and travel to other stores in the market for shifts as needed.
Comply with applicable federal, state, and local laws and regulations, professional standards, ethical principles, and CVS policies, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health services, such as immunizations, point-of-care testing, and offsite clinic staffing, where legally permitted and supported by required training and certification.
When qualified and permitted, complete Technician Immunizer training and licensure requirements; support vaccine preparation and administration, educate patients about vaccines, refer vaccination questions to the Pharmacist-on-duty, monitor and report adverse reactions, collect and document patient information, and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Confirm prescription information and label accuracy; use mathematical reasoning to determine quantities and days’ supply; respond appropriately to patients’ and colleagues’ needs; and complete other tasks assigned by a Supervisor or Manager.