Pharmacy Technician

CVS Health•05665 - Tennessee CVS Pharmacy, L.L.C., TN

1d•$16 - $24•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy teams in retail locations by helping deliver safe, accurate, timely prescription fulfillment and caring service to patients and customers. They follow company standard operating procedures, pharmacy workflow processes, applicable laws and regulations, and best practices while contributing to a safe, inclusive, and effective pharmacy operation. Technicians complete a company training program and meet registration, licensing, and certification requirements established by their State Board of Pharmacy; duties may be restricted until those requirements are met. The role includes assisting patients at pharmacy workstations and through in-person, drive-thru, and telephone interactions; supporting inventory activities; and developing clinical and technical knowledge. Where permitted by law and supported by training and certification, technicians may provide additional health services, including immunizations and point-of-care testing, and may staff offsite clinics. Technician immunizers must meet applicable additional licensing and training requirements and may help prepare and administer vaccines, educate patients, refer vaccination questions to the pharmacist, respond to adverse reactions, document patient information, and manage vaccine supplies. This is a part-time position with 29 anticipated weekly hours. Regular and predictable attendance, including nights and weekends, is required. The role involves extended periods of standing and mobility, handling items, repetitive hand and finger movements, reaching, stooping, close visual work, and occasionally lifting up to 20 pounds. The listed pay range is $16.00–$24.00 per hour. Benefits may include dental and vision coverage, wellness resources, employee discounts, certain voluntary benefits, and other programs, depending on hours worked and eligibility.

Requirements

Comply with applicable State Board of Pharmacy requirements and laws governing pharmacy practice, including any requirements related to age, education, licensure, and certification.
If the State Board of Pharmacy does not specify a minimum age, be at least 16 years old.
If the State Board of Pharmacy does not specify a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete required training within the designated timeframe.
Be able to concentrate on tasks, shift quickly between tasks, and verify prescription information and label accuracy.
Demonstrate friendly customer service, understand patient reactions, and respond appropriately.
Use verbal and written communication effectively with patients and colleagues, including active listening.
Use math to solve dispensing-related problems, such as calculating tablet quantities, days’ supply, and bottle quantities.
Identify challenging patient or colleague interactions and choose an appropriate course of action.
Meet the physical demands of the role, including standing and remaining mobile for extended periods; lifting, scanning, and bagging items; reaching and stooping; repetitive finger and hand movements; precision adjustments to machines; close visual work; and occasional lifting or exertion of up to 20 pounds.
Communicate detailed or important spoken instructions accurately and receive detailed information through oral communication.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work at the home store and at other market locations to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to support safe and accurate prescription fulfillment.
Serve patients at pick-up, drive-thru, and over the phone with empathy and genuine care, provide personalized service, offer immunizations and other services where applicable, and resolve or escalate patient concerns.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs and travel to other stores in the market to work shifts when needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements concerning patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations and point-of-care testing, and voluntarily staff offsite clinics where permitted and appropriately trained and certified.
When serving as a technician immunizer, complete applicable licensure and training requirements; educate patients about vaccines and refer questions to the pharmacist on duty; monitor for and respond to adverse reactions and report events; review, collect, track, and document patient information; and monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Provide support with other tasks as directed by a supervisor or manager.