Pharmacy Technician

CVS Health•Southgate, MI

About The Position

CVS Health Pharmacy Technicians help patients and customers with prescription needs while supporting safe, prompt, and accurate pharmacy operations. The role involves managing assigned pharmacy workstations and tasks, meeting medication and regulatory compliance requirements, maintaining patient confidentiality, and providing compassionate customer service in a fast-paced retail pharmacy environment. Employees are expected to follow professional and ethical standards and comply with applicable federal, state, and local laws and regulations. New Pharmacy Technicians must complete the CVS Pharmacy Technician Training Program and satisfy applicable state registration, licensing, and certification requirements. Duties may initially be restricted by a manager until those requirements are completed. Technicians can continue to build clinical, technical, and insurance knowledge through available tools and training. Licensure requirements vary by state. In select markets, collective bargaining agreement rules may apply. Depending on the role and location, COVID-19 vaccination may be required where permitted by law, subject to applicable reasonable accommodations.

Requirements

  • Must be at least 16 years of age.
  • Meet applicable state registration, licensing, and certification requirements; requirements vary by state.
  • Ability to concentrate on tasks over time without being distracted.
  • Customer service orientation, including helping people in a friendly manner and responding appropriately to their reactions.
  • Verbal and written communication skills for interacting with customers and colleagues, including active listening.
  • Mathematical reasoning, such as calculating a prescription’s days’ supply.
  • Problem-resolution skills, including identifying potential problems and choosing an appropriate course of action.
  • Ability to meet the physical demands described, including prolonged standing, walking between work areas, finger and hand use, reaching, bending, stooping, speaking and hearing, and close visual acuity.
  • Occasional lifting of up to 30 pounds, exerting up to 30 pounds of force occasionally and/or up to 10 pounds frequently, and/or negligible force constantly.

Nice To Haves

  • Previous experience in a pharmacy, retail, medical, or customer service setting.
  • Previous experience as a Pharmacy Technician.
  • PTCB National Certification.
  • High school diploma or equivalent (preferred but not required).

Responsibilities

  • Manage assigned pharmacy workstations and tasks to support prompt, safe, and accurate prescription filling.
  • Help ensure patients’ medication needs and regulatory compliance standards are met.
  • Provide caring service to patients and customers that meets or exceeds their expectations.
  • Demonstrate ethical conduct and maintain patient confidentiality.
  • Complete the CVS Pharmacy Technician Training Program and satisfy applicable state requirements before performing duties that require them.
  • Continue developing clinical, technical, and insurance knowledge through available tools and training.

Benefits

  • Dental benefits, subject to hours worked and eligibility.
  • Vision benefits, subject to hours worked and eligibility.
  • Wellness resources.
  • Employee discounts.
  • Access to certain voluntary benefits and other programs supporting colleagues’ physical, emotional, and financial well-being, subject to eligibility.
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