Pharmacy Technician

CVS Health • Marlboro, NY

7d • Onsite

About The Position

CVS Health Pharmacy Technicians support the pharmacy team in delivering operational and service excellence in retail locations. They are often the first point of contact for patients and customers and help ensure pharmacy operations run smoothly, prescriptions are filled promptly, safely, and accurately, and patients receive caring service. Technicians follow standard operating procedures and best practices, communicate effectively, and contribute to a safe and inclusive culture. After starting, technicians must complete the company training program and meet applicable state registration, licensing, and certification requirements. Duties may be restricted by the Pharmacy Manager until those requirements are satisfied.

Technicians may provide additional patient health care services, including immunizations and point-of-care testing, and may volunteer to staff offsite clinics when permitted by law and supported by required training and certification. Where permitted, a Technician Immunizer may prepare and administer vaccines after completing required training and licensure. Related duties include educating patients about vaccines, referring vaccination questions to the Pharmacist-on-duty, monitoring and responding to adverse reactions, documenting patient information, and managing vaccine supplies.

This is a part-time position with anticipated weekly hours of 20. The typical pay range is $18.00–$28.00 per hour; the offer depends on factors such as experience, education, and geography. Eligible part-time colleagues may have access, depending on hours worked and eligibility, to dental and vision benefits, wellness resources, employee discounts, certain voluntary benefits, and other programs.

Requirements

• Comply with applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
• If state rules do not specify a minimum age, be at least 16 years old.
• If state rules do not specify a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Complete required company training and applicable state registration, licensing, and certification requirements.
• Demonstrate attention and focus, including concentrating over time, switching between tasks, and confirming prescription information and label accuracy.
• Provide friendly customer service, understand patients’ reactions, respond appropriately, and work effectively as part of a team.
• Communicate verbally and in writing with patients and colleagues, using active listening and asking appropriate questions.
• Use mathematical reasoning to calculate quantities such as tablets to dispense, days’ supply, and the number of bottles needed.
• Identify challenging patient or colleague interactions and choose an appropriate course of action.
• Meet the physical demands of the role, including standing or remaining upright for extended periods; lifting, scanning, and bagging items; reaching; repetitive finger movements; precision control; stooping; close visual work; and occasional lifting or exertion up to 20 pounds.
• Accurately convey detailed spoken instructions and receive detailed information through oral communication.

Nice To Haves

• 1–3 years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and at other market locations to meet business needs.

Responsibilities

• Follow company standard operating procedures at pharmacy workstations to support pharmacists in managing and improving patient health.
• Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to support safe and accurate prescription fulfillment.
• Provide empathetic, personalized service to patients in person, at pick-up and drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
• Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, remain receptive to feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible to scheduling and business needs and voluntarily travel to other stores in the market for shifts as needed.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled-substance dispensing and recordkeeping, privacy, and security.
• Deliver additional patient health care services, such as immunizations and point-of-care testing, and voluntarily staff offsite clinics where allowable and appropriately trained and certified.
• When supporting immunizations, complete required training and licensure, educate patients about vaccines, refer vaccination questions to the Pharmacist-on-duty, monitor and respond to adverse reactions, report adverse events, collect and document patient information, and manage vaccine supplies.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Perform duties as directed by a Supervisor or Manager.

Benefits

• Dental benefits, subject to hours worked and eligibility.
• Vision benefits, subject to hours worked and eligibility.
• Wellness resources.
• Employee discounts.
• Access to certain voluntary benefits, subject to hours worked and eligibility.
• Other programs supporting colleagues’ physical, emotional, and financial well-being, depending on hours worked and eligibility.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED