Pharmacy Technician

CVS Health•Plymouth, MA

14d•$17 - $27•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They are often the first point of contact for patients and customers, helping ensure prescriptions are filled promptly, safely, and accurately while providing caring service. Technicians follow standard operating procedures, pharmacy workflow practices, and applicable laws and regulations, and contribute to a safe, inclusive, and engaging team culture. After starting in the role, Technicians must complete the company training program and meet applicable state registration, licensing, and certification requirements. Until those requirements are complete, duties may be limited by the Pharmacy Manager. Depending on state law and required training, Technicians may also support immunizations and other patient health services, including point-of-care testing and offsite clinics. This is a full-time position with 40 anticipated weekly hours. The typical pay range is $17.00–$27.00 per hour. The position is eligible for a comprehensive benefits package, subject to eligibility.

Requirements

Meet applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including requirements concerning age, education, and licensure or certification.
If the state Board of Pharmacy does not set a minimum age, be at least 16 years old.
If the state Board of Pharmacy does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete required company training within the designated timeframe.
Demonstrate attention and focus, including concentrating on tasks and pivoting quickly between tasks to meet patient and business needs.
Provide friendly assistance, recognize patients’ reactions, and respond appropriately.
Use verbal and written communication effectively with patients and colleagues, including active listening.
Use mathematical reasoning to calculate quantities such as tablets, days’ supply, and bottles needed to fill prescriptions.
Identify challenging patient or colleague interactions and select an appropriate response.
Meet physical demands including remaining mobile and upright for extended periods; lifting, scanning, and bagging items; reaching, stretching, repetitive finger movements, and precise machine adjustments; stooping and bending; and close visual work.
Occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects using negligible force.
Communicate and receive detailed information orally, including conveying important spoken instructions accurately.

Nice To Haves

One to three years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work at the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fill prescriptions safely and accurately.
Provide caring, personalized service to patients in person, at pick-up and drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
Perform permitted inventory activities as directed, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs, including traveling to other stores in the market for shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies, including requirements for patient safety, controlled-substance dispensing and recordkeeping, and patient privacy and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, where legally permitted and supported by required training and certification.
Where permitted, complete licensure and training requirements for Technician Immunizer status to support vaccine preparation and administration.
Educate patients about the importance of vaccines and refer vaccination questions to the Pharmacist-on-duty.
Monitor for and respond to adverse reactions, and report events as required by public health requirements.
Review and collect patient information and track and document information for each applicable patient.
Monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Accurately confirm prescription information and label details to support patient safety.
Perform any additional tasks directed by a supervisor or manager.