Pharmacy Technician

CVS Health • Stoughton, MA

20d • Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They are often the first point of contact for patients and customers and help ensure prescriptions are filled promptly, safely, and accurately while providing caring service. Technicians follow standard operating procedures, pharmacy workflow practices, and applicable laws and professional standards, and contribute to a safe, inclusive, and effective pharmacy team. After joining, technicians must complete the company training program and meet applicable state registration, licensing, and certification requirements. Duties may be restricted by the Pharmacy Manager until those requirements are completed.

Depending on applicable law and training, technicians may provide additional patient health services such as immunizations and point-of-care testing, or staff offsite clinics. Where permitted, a Technician Immunizer may complete the additional training and licensing requirements to prepare and administer vaccines, educate patients, refer vaccine questions to the Pharmacist-on-duty, monitor and report adverse reactions, collect and document patient information, and manage vaccine supplies.

This is a part-time position with anticipated weekly hours of 20. The typical pay range is $17.00–$27.00 per hour; the actual offer depends on factors including experience, education, geography, and other relevant factors. Eligible part-time colleagues may have access to benefits and programs supporting physical, emotional, and financial well-being, depending on hours worked and eligibility. These may include dental and vision benefits, wellness resources, employee discounts, certain voluntary benefits, and other programs.

Requirements

• Comply with applicable state board of pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
• If the state board does not set a minimum age, be at least 16 years old.
• If the state board does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Complete required training within the designated timeframe.
• Demonstrate attention and focus, including sustained concentration, quick task switching, and checking prescription information and label accuracy.
• Provide friendly customer service, understand patients’ reactions, and respond appropriately; work effectively as part of a team.
• Use verbal and written communication and active listening to interact with patients and colleagues.
• Use math to calculate quantities such as tablets to dispense, days’ supply, and the number of bottles needed to fill a prescription.
• Identify challenging patient or colleague interactions and select an appropriate course of action.
• Meet the physical demands of the role, including remaining mobile and upright for extended periods; lifting, scanning, and bagging items; reaching, stretching, repetitive finger movements, and precise machine adjustments; stooping and moving items between low and high positions; and performing work requiring close visual acuity.
• Occasionally lift or exert up to 20 pounds; frequently lift or exert up to 10 pounds; and consistently move objects requiring negligible force.
• Communicate spoken instructions accurately and receive detailed information through oral communication.

Nice To Haves

• 1–3 years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work at the home store and at other market locations to meet business needs.

Responsibilities

• Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
• Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to fulfill prescriptions safely and accurately.
• Provide empathetic, personalized patient service at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
• Perform basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, accept feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible to scheduling and business needs, including traveling to other stores in the market for shifts as needed.
• Comply with applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
• Provide additional patient health services, such as immunizations and point-of-care testing, and voluntarily staff offsite clinics where allowable by law and supported by required training and certification.
• Where permitted as a Technician Immunizer, complete additional licensure and training requirements; prepare and administer vaccines; educate patients and refer vaccination questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report events; collect and document patient information; and monitor and manage vaccine supplies.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Perform other tasks as directed by a Supervisor or Manager.

Benefits

• Dental benefits
• Vision benefits
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits
• Other programs supporting colleagues’ physical, emotional, and financial well-being, depending on hours worked and eligibility

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED