Pharmacy Technician

CVS Health • Lowell, MA

11d • Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They help ensure prescriptions are filled promptly, safely, and accurately; assist patients and customers; and work as part of the pharmacy team by following standard operating procedures, best practices, and effective communication. Technicians are expected to demonstrate genuine care and contribute to a safe, inclusive environment. After starting the role, they must complete the company training program and meet applicable state registration, licensing, and certification requirements. Duties may be restricted by the Pharmacy Manager until those requirements are completed.

The role may include additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, where permitted by law and supported by required training and certification. Where permitted, technicians may also obtain Technician Immunizer status and support vaccine preparation and administration, patient education and referrals, adverse reaction monitoring and reporting, patient information documentation, and vaccine supply management.

The position requires regular and predictable attendance, including nights and weekends. It is part-time, with 29 anticipated weekly hours. The typical pay range is $17.00–$27.00 per hour; the actual offer depends on factors including experience, education, and geography. Eligible part-time colleagues may have access to benefits and programs depending on hours worked and eligibility, including dental and vision coverage, wellness resources, employee discounts, certain voluntary benefits, and other programs.

Requirements

• Comply with applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
• If the state Board of Pharmacy does not specify a minimum age, be at least 16 years old.
• If the state Board of Pharmacy does not specify a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Meet applicable state-level licensure and national certification requirements.
• Complete required training within the designated timeframe.
• Have regular and predictable attendance, including nights and weekends.
• Be able to concentrate over time and pivot between tasks to meet patient and business needs.
• Be able to verify prescription information and label accuracy.
• Demonstrate customer service, team orientation, communication, active listening, mathematical reasoning, and problem-resolution abilities.
• Be able to remain upright for extended periods; reach, stoop, use fingers repetitively, and perform close visual tasks; occasionally lift or exert up to 20 pounds and frequently lift or exert up to 10 pounds.

Nice To Haves

• 1–3 years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and at other market locations to meet business needs.

Responsibilities

• Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
• Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
• Provide caring and personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services; and resolve or escalate patient concerns.
• Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible to scheduling and business needs and travel to other stores in the market for shifts as needed.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
• Deliver additional patient health care services, such as immunizations, point-of-care testing, and offsite clinic staffing, where permitted and appropriately trained and certified.
• Where permitted and qualified as a Technician Immunizer, prepare and administer vaccines; educate patients and refer vaccination questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report events; collect and document patient information; and monitor and manage vaccine supplies.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Confirm prescription information and label accuracy; communicate effectively with patients and colleagues; use active listening and mathematical reasoning; and choose appropriate actions to resolve challenging interactions.
• Perform the physical tasks required for the role, including standing and moving for extended periods, lifting, scanning and bagging items, reaching, repetitive finger work, adjusting machines, stooping, and visually inspecting small items.
• Perform additional tasks as directed by a Supervisor or Manager.

Benefits

• Dental benefits, subject to hours worked and eligibility.
• Vision benefits, subject to hours worked and eligibility.
• Wellness resources.
• Employee discounts.
• Access to certain voluntary benefits, subject to eligibility.
• Other benefit and support programs, subject to hours worked and eligibility.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED