Pharmacy Technician

CVS Health•Drexel Hill, PA

2d•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They help ensure prescriptions are filled promptly, safely, and accurately, and provide caring service to patients and customers. Technicians follow standard operating procedures and pharmacy workflow processes, communicate effectively, and contribute to a safe, inclusive, and engaging team. After starting, they must complete the company training program and satisfy applicable state registration, licensing, and certification requirements. A Pharmacy Manager may restrict duties until those requirements are completed. Technicians may provide additional patient health care services, including immunizations and point-of-care testing, or staff offsite clinics when permitted by law and supported by required training and certification. Where permitted, Technician Immunizers may prepare and administer vaccines after completing applicable licensure and training requirements. The position requires regular and predictable attendance, including nights and weekends, and flexibility to work at other stores in the market as business needs require.

Requirements

Comply with applicable state Board of Pharmacy requirements and laws, including age, education, and licensure or certification requirements.
If the state Board of Pharmacy does not specify a minimum age, be at least 16 years old.
If the state Board of Pharmacy does not specify a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet state-level licensure and national certification requirements applicable to the position.
Complete required company training within the designated timeframe.
Have regular and predictable attendance, including nights and weekends.
Demonstrate attention and focus, including sustained concentration, the ability to switch tasks promptly, and care in verifying prescriptions and labels.
Provide friendly customer service, understand patient reactions, and respond appropriately; work effectively with a team.
Use verbal and written communication and active listening to interact with patients and colleagues.
Use mathematics to determine quantities such as tablets, days’ supply, and bottles needed for prescriptions.
Identify challenging interactions and select an appropriate course of action.
Meet the physical demands of the role, including remaining upright for extended periods; lifting, scanning, and bagging items; reaching and stooping; repetitive finger work; precision control; close visual acuity; and lifting or exerting force as described in the posting.
Accurately convey and receive detailed spoken information.

Nice To Haves

One to three years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to fulfill prescriptions safely and accurately.
Serve patients at pick-up, drive-thru, and by phone with empathy and personalized care; offer immunizations and other services where appropriate; and resolve or escalate patient problems.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market to work shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled-substance dispensing and recordkeeping, and patient privacy and security.
Deliver additional health care services, such as immunizations, point-of-care testing, and offsite clinic support, when permitted by law and supported by required training and certification.
For permitted Technician Immunizer duties, complete required licensure and training; educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty; monitor for and respond to adverse reactions and report events as required; review and collect patient information and document it; and monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Accurately confirm prescription information and labels, provide friendly assistance, listen and communicate effectively, use mathematics to support prescription filling, and resolve challenging patient or colleague interactions.
Perform the physical activities required for the role, including standing or remaining upright for extended periods, handling and scanning items, reaching, repetitive finger movements, precision adjustments, stooping, and occasional lifting.