Pharmacy Technician

CVS Health•Lee's Summit, MO

1d•$17 - $25•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail stores. They help ensure prescriptions are filled promptly, safely, and accurately, and provide caring, personalized assistance to patients and customers. Technicians follow company standard operating procedures and pharmacy workflow practices, communicate effectively with colleagues and patients, and contribute to a safe, inclusive, and engaging team environment. Technicians must complete the company training program and meet all applicable state registration, licensing, and certification requirements. Until those requirements are met, the Pharmacy Manager may restrict duties. Depending on state law, training, and certification, technicians may also support immunizations, point-of-care testing, and offsite clinics. The role may include working at other stores in the market to meet business needs.

Requirements

Meet applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
If state pharmacy requirements do not specify a minimum age, be at least 16 years old.
If state pharmacy requirements do not specify a minimum education level, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete required company training within the designated timeframe.
Maintain regular and predictable attendance, including nights and weekends.
Be able to concentrate, shift between tasks, and confirm prescription information and label accuracy.
Demonstrate friendly customer service, understand patient reactions, and respond appropriately.
Use verbal and written communication and active listening to interact with patients and colleagues.
Use mathematics to calculate quantities such as tablets, days’ supply, and bottles needed for prescriptions.
Identify challenging interactions and choose an appropriate course of action.
Meet the role’s physical demands, including extended standing or mobility, lifting and handling items, reaching, repetitive finger work, stooping, close visual acuity, and occasional lifting or exertion of up to 20 pounds.
Be available to work flexible shifts within the listed store availability and every third weekend.

Nice To Haves

One to three years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and across the market in other locations to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to support safe and accurate prescription fulfillment.
Provide empathetic, personalized service at pick-up, drive-thru, and over the phone; promote immunizations and other services; and resolve or escalate patient concerns.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing pharmacy team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
Adapt to scheduling and business needs and, when needed, travel voluntarily to other stores in the market to work shifts.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, when permitted and supported by required training and certification.
Where permitted, complete additional licensure and training to obtain Technician Immunizer status and support vaccine preparation and administration.
Educate patients about the importance of vaccines and refer vaccination questions to the Pharmacist-on-duty.
Monitor and respond to adverse reactions and report events according to public health requirements.
Review and collect patient information and track and document information for applicable patients.
Monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Accurately confirm prescription information and labels, assist patients in a friendly manner, communicate and listen effectively, use mathematical reasoning to support prescription filling, and choose appropriate actions to resolve problems.
Perform the physical tasks required for the role, including remaining mobile and upright for extended periods, handling and scanning items, reaching, repetitive finger movements, stooping, and visually inspecting small details.
Perform other tasks as directed by a supervisor or manager.