Pharmacy Technician

CVS Health•Tobyhanna Township, PA

13d•$17 - $25•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They assist patients and customers as an initial point of contact, help ensure prescriptions are filled promptly, safely, and accurately, and contribute to a caring patient experience. Technicians follow company Standard Operating Procedures, pharmacy workflow procedures, best practices, and applicable laws and professional standards while communicating effectively with patients and colleagues. They must complete the company training program and meet state-specific registration, licensing, and certification requirements; until those requirements are met, the Pharmacy Manager may restrict their duties. The role may include supporting immunizations and other patient health care services, such as point-of-care testing and offsite clinics, when permitted by law and supported by required training and certification. Where permitted, Technician Immunizers complete additional licensure and training, educate patients about vaccines, refer vaccine questions to the Pharmacist-on-duty, respond to and report adverse reactions, collect and document patient information, and manage vaccine supplies. The position requires regular and predictable attendance, including nights and weekends, and flexibility to work at other stores in the market as business needs require.

Requirements

Comply with applicable state board of pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
If state requirements do not set a minimum age, be at least 16 years old.
If state requirements do not set a minimum education level, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet applicable state-level licensure and national certification requirements, which vary by state.
Complete required training within the designated timeframe.
Have the ability to concentrate, switch between tasks, and verify prescription information and label accuracy.
Demonstrate friendly customer service, awareness of patient reactions, and effective teamwork.
Use verbal and written communication and active listening to interact with patients and colleagues.
Use mathematics to calculate quantities such as tablets to dispense, days’ supply, and bottle counts.
Identify challenging interactions and choose an appropriate course of action.
Meet the physical demands of the role, including mobility, extended upright posture, lifting and exerting force, reaching, repetitive finger movements, stooping, close visual acuity, and accurately exchanging or receiving detailed spoken information.
Attend work regularly and predictably, including nights and weekends.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company Standard Operating Procedures at each workstation to support Pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
Create positive patient experiences through empathetic, personalized service in person and over the phone; offer immunizations and other services where applicable; and resolve or escalate patient problems.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, respond constructively to feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market to work shifts as needed.
Comply with applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies, including requirements for controlled-substance dispensing and recordkeeping and patient privacy and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, where permitted and appropriately trained and certified.
Where permitted, complete licensure and training requirements for Technician Immunizer status and support vaccine preparation and administration.
Educate patients about the importance of vaccines and refer vaccination questions to the Pharmacist-on-duty.
Monitor for and respond to adverse reactions, and report events as required by public health requirements.
Review and collect patient information and track and document it for applicable patients.
Monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Provide attentive customer service, communicate clearly with patients and colleagues, use active listening, perform relevant mathematical calculations, and select appropriate responses to challenging interactions.
Perform the physical tasks of the role, including standing or remaining upright for extended periods, lifting and handling items, reaching, repetitive finger movements, stooping, and visually inspecting information and items.
Perform other tasks as directed by a Supervisor or Manager.