Pharmacy Technician (Specialty Outreach)
About The Position
This is a Specialty Outreach Pharmacy Technician II position supporting specialty pharmacy operations through customer service, phone outreach, and data entry. This phone-based role requires spending approximately 90% of the workday interacting with patients and healthcare providers. This includes contacting medical offices to clarify prescriptions, updating patients on prescription outcomes, supporting pharmacist callback queues by obtaining refill authorizations and prescription clarifications, assisting with pre-QA and data entry activities, and responding to email escalations. The ideal candidate will be customer-focused, detail-oriented, comfortable managing high call volumes, and proficient with computer systems, including typing at least 40 words per minute. Specialty pharmacy experience including Infusion and/or Oncology is highly preferred. Candidates must reside in and maintain an active Pharmacy Technician license in Texas, Florida, Missouri, or California. Work hours are Monday through Friday based on your local time zone: 10:30 AM - 7:00 PM Eastern, 9:30 AM - 6:00 PM Central, or 7:30 AM - 4:00 PM Pacific, with some holidays required when the business is open. At Centene, we connect people to the care they need to live healthier lives — and the work you do here makes that impact real every day. You’ll take on meaningful challenges that directly support individuals, families, and communities, building your skills while making healthcare more accessible and effective. It’s work with a purpose you can see, backed by a team committed to improving lives well beyond the workday.
Requirements
- High school diploma or equivalent
- 2+ years of pharmacy technician or medical office (i.e. biller, coder, office assistance, or prior authorization/certification) experience
- Familiarity with drugs commonly used to treat chronic/debilitating illnesses
- State pharmacy technician license(s) relative to where the employee and assigned pharmacy are located
- Must be licensed in Texas, Florida, Missouri or California
- Typing at least 40 words per minute
- Customer-focused
- Detail-oriented
- Comfortable managing high call volumes
- Proficient with computer systems
Nice To Haves
- Specialty pharmacy experience including Infusion and/or Oncology
Responsibilities
- Work with the Pharmacists to accurately prepare prescription orders in a timely manner
- Interact with various departments to provide accurately dispensed prescriptions on a timely basis
- Work under direct supervision of a pharmacist
- Maintain and update inventory recap report
- Retrieve discontinued or expired medications from stock; discard or return to stock as appropriate; complete corresponding documentation
- Maintain prescription logs
- Assist with the maintenance of pharmacy temperature and cleaning logs and documents maintenance
- Comply with safety, quality assurance, accreditation, legal, state, and federal regulatory requirements
- Performs other duties as assigned
- Complies with all policies and standards
- Contacting medical offices to clarify prescriptions
- Updating patients on prescription outcomes
- Supporting pharmacist callback queues by obtaining refill authorizations and prescription clarifications
- Assisting with pre-QA and data entry activities
- Responding to email escalations
Benefits
- competitive pay
- health insurance
- 401K
- stock purchase plans
- tuition reimbursement
- paid time off
- holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
