Pharmacy Technician

CVS Health • Conway, SC

15d

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They are often the first point of contact for patients and customers, helping ensure prescriptions are filled promptly, safely, and accurately while providing caring service. Technicians follow company procedures and best practices, communicate effectively with colleagues and patients, and contribute to a safe, inclusive environment.

Technicians must complete the company training program and satisfy applicable state registration, licensing, and certification requirements. Until these requirements are completed, the Pharmacy Manager may restrict their duties. Depending on state law and training, technicians may also support immunizations and other patient health care services, including point-of-care testing and offsite clinics.

This is a part-time position with anticipated weekly hours of 20. The typical pay range is $16.00–$24.00 per hour. The role is eligible for certain benefits and programs depending on hours worked and eligibility, including dental and vision benefits, wellness resources, employee discounts, and access to certain voluntary benefits.

Requirements

• Comply with applicable state board of pharmacy requirements and laws governing pharmacy practice, including requirements relating to age, education, and licensure or certification.
• If the state board of pharmacy does not specify a minimum age, be at least 16 years old.
• If the state board of pharmacy does not specify a minimum educational requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Meet state-level licensure and national certification requirements applicable to the position.
• Complete required company training within the designated timeframe.
• Have the ability to concentrate on tasks and pivot quickly between tasks to meet patient and business needs.
• Demonstrate customer service and team orientation, including helping people in a friendly manner and responding appropriately to patients’ reactions.
• Use and understand verbal and written communication and demonstrate active listening with patients and colleagues.
• Use math to determine quantities such as tablets to dispense, days’ supply, and the number of bottles needed to fill a prescription.
• Be able to perform the stated physical demands, including occasionally lifting or exerting up to 20 pounds and frequently lifting or exerting up to 10 pounds.

Nice To Haves

• One to three years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

• Follow company standard operating procedures at each workstation to help pharmacists manage and improve patient health.
• Follow pharmacy workflow procedures in production, pickup, drive-thru, and drop-off to support safe and accurate prescription fulfillment.
• Provide empathetic, personalized patient service at pickup, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient problems.
• Complete permitted inventory activities as directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, respond constructively to feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible to scheduling and business needs and travel to other stores in the market for shifts as needed.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled-substance dispensing and recordkeeping, and patient privacy and security.
• Deliver additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, where permitted by law and supported by required training and certification.
• If supporting immunizations, complete applicable licensure and training; educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty; monitor for and respond to adverse reactions and report events; review and collect patient information and document it; and monitor and manage vaccine supplies.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Confirm prescription information and label accuracy, use math to support prescription filling, and identify and appropriately address challenging patient or colleague interactions.
• Perform the physical tasks required for the position, including remaining upright for extended periods, lifting, scanning and bagging items, reaching, repetitive finger movements, stooping, and close visual work.
• Perform additional tasks as directed by a supervisor or manager.

Benefits

• Dental benefits, subject to hours worked and eligibility.
• Vision benefits, subject to hours worked and eligibility.
• Wellness resources.
• Employee discounts.
• Access to certain voluntary benefits.
• Other programs supporting colleagues’ physical, emotional, and financial well-being, depending on hours worked and eligibility.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED