Pharmacy Technician

CVS Health•Highland Park, IL

14d•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail stores. They are often the first point of contact for patients and customers, helping ensure prescriptions are filled promptly, safely, and accurately while delivering caring service. Technicians follow company Standard Operating Procedures, pharmacy workflow practices, and applicable legal and professional requirements, and contribute to a safe, inclusive team culture. After starting, they must complete the company training program and meet applicable state registration, licensing, and certification requirements. Until those requirements are complete, the Pharmacy Manager may restrict their duties. Depending on state law and required training and certification, Technicians may also help provide immunizations and other services, such as point-of-care testing and offsite clinics. Where permitted, immunization support can include obtaining Technician Immunizer status, preparing and administering vaccines, educating patients and referring vaccine questions to the Pharmacist-on-duty, responding to and reporting adverse reactions, documenting patient information, and managing vaccine supplies. This is a part-time position with anticipated hours of 20 per week. The stated hourly pay range is $16.50–$25.00; actual pay depends on factors including experience, education, and geography. Benefits for eligible part-time colleagues may include dental and vision coverage, wellness resources, employee discounts, access to certain voluntary benefits, and other programs, depending on hours worked and eligibility.

Requirements

Comply with applicable state board of pharmacy requirements and laws, including any age, education, and licensure or certification requirements.
If the state board of pharmacy does not set a minimum age, be at least 16 years old.
If the state board of pharmacy does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete the required company training within the designated timeframe.
Meet applicable state-level licensure and national certification requirements, which vary by state.
Have regular and predictable attendance, including nights and weekends.
Demonstrate attention and focus, including sustained concentration and the ability to switch tasks quickly.
Communicate verbally and in writing with patients and colleagues and use active listening.
Demonstrate customer service and team orientation, including responding appropriately to patients’ reactions.
Use math to solve prescription-related problems, such as calculating tablet quantities and days’ supply.
Identify challenging interactions and select an appropriate course of action.
Meet the described physical demands, including mobility and extended periods upright; lifting or exerting up to 20 pounds occasionally and up to 10 pounds frequently; and close visual acuity for tasks such as transcribing and inspecting small items.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company SOPs at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
Provide empathetic, personalized service at pick-up, drive-thru, and over the phone; offer immunizations and other services where applicable; and resolve or escalate patient issues.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs and travel to other market stores for shifts when needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies, including requirements concerning patient safety, controlled substances, recordkeeping, privacy, and security.
Provide additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, when permitted by law and supported by required training and certification.
Where permitted and qualified, complete immunization licensure and training requirements; prepare and administer vaccines; educate patients and refer vaccination questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report events; review, collect, track, and document patient information; and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Verify prescription information and label accuracy, use math to support prescription filling, and address patient or colleague problems appropriately.
Perform physical tasks including standing for extended periods, lifting, scanning and bagging items, reaching, repetitive finger movements, adjusting machines precisely, stooping, and visually inspecting small items.
Perform additional tasks as directed by a Supervisor or Manager.