Pharmacy Technician

CVS Health•Bloomington, MN

6d•$17 - $27•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They help ensure prescriptions are filled promptly, safely, and accurately, and provide caring service to patients and customers. Technicians follow company standard operating procedures and pharmacy workflow practices, communicate effectively, and contribute to a safe, inclusive, and engaging team environment. After starting, Technicians must complete the company training program and meet applicable state Board of Pharmacy registration, licensing, and certification requirements. Duties may be restricted by the Pharmacy Manager until all requirements are satisfied. Where permitted and supported by required training and certification, Technicians may also provide additional patient health care services, including immunizations and point-of-care testing, and may staff offsite clinics. Technicians who qualify for Technician Immunizer status may help prepare and administer vaccines. This work includes educating patients about vaccines and referring vaccination questions to the Pharmacist-on-duty, responding to and reporting adverse reactions, collecting and documenting patient information, and monitoring vaccine supplies. The position requires regular and predictable attendance, including nights and weekends, and flexibility to work shifts at other stores in the market as business needs require.

Requirements

Comply with state Board of Pharmacy requirements and laws governing pharmacy practice, including applicable age, education, and licensure or certification requirements.
If the state Board of Pharmacy does not specify a minimum age, be at least 16 years old.
If the state Board of Pharmacy does not specify a minimum educational requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete required training within the designated timeframe.
Have regular and predictable attendance, including nights and weekends.
Ability to concentrate on tasks and switch quickly between tasks to meet patient and business needs.
Ability to verify prescription information and label accuracy.
Ability to provide friendly assistance, understand patient reactions, and respond appropriately.
Verbal and written communication skills for interacting with patients and colleagues, including active listening and accurately conveying and receiving detailed spoken instructions.
Ability to use mathematics to determine quantities such as tablets to dispense, days’ supply, and bottles required to fill a prescription.
Ability to identify challenging interactions and select an appropriate response.
Ability to remain mobile and upright for extended periods; lift, scan, and bag items; reach, stretch, and stoop; perform repetitive finger movements and precise machine adjustments; and perform close-visual-acuity tasks.
Ability to occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects using negligible force.

Nice To Haves

One to three years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work at the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support Pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to ensure safe and accurate prescription fulfillment.
Provide empathetic, personalized service to patients in person, at the drive-thru, and over the phone; offer immunizations and other services where applicable; and resolve or escalate patient concerns.
Perform basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market for shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled-substance dispensing and recordkeeping, and patient privacy and security.
Deliver additional patient health care services, such as immunizations and point-of-care testing, and staff offsite clinics when permitted and appropriately trained and certified.
When supporting immunizations, complete additional licensure and training requirements; educate patients about vaccines and refer questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report events as required; collect, track, and document patient information; and monitor and manage vaccine supplies.
Attend regularly and predictably, including nights and weekends, and complete required training within the designated timeframe.
Confirm prescription information and label accuracy; assist patients and colleagues through attentive communication, customer service, mathematical reasoning, and problem resolution.
Perform the physical activities required for the role, including standing, lifting, scanning, bagging, reaching, repetitive finger work, adjusting machines, stooping, and close visual tasks.
Perform additional tasks as directed by a Supervisor or Manager.