Pharmacy Technician

CVS Health • Jacksonville Beach, FL

14d • Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They help ensure prescriptions are filled promptly, safely, and accurately, and provide caring service to patients and customers. Technicians follow company standard operating procedures, pharmacy workflow practices, applicable laws and professional standards, and contribute to a safe, inclusive team culture. After starting, technicians must complete a company training program and satisfy the registration, licensing, and certification requirements applicable under their state’s Board of Pharmacy guidelines. Duties may be restricted by the Pharmacy Manager until all requirements are met.

Technicians may provide additional patient health care services, such as immunizations and point-of-care testing, where permitted by law and supported by required training and certification. Technician immunizers must meet additional licensure and training requirements. The position requires regular and predictable attendance, including nights and weekends, and flexibility to work at other stores in the market as business needs require.

Requirements

• Comply with applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including age, education, licensure, and certification requirements.
• If the state Board of Pharmacy does not set a minimum age, be at least 16 years old.
• If the state Board of Pharmacy does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Complete required company training within the designated timeframe and meet applicable registration, licensing, and certification requirements.
• Demonstrate attention and focus, including concentrating on tasks, switching between tasks as needed, and confirming prescription information and label accuracy.
• Demonstrate customer service and team orientation, including helping people in a friendly manner, recognizing patient reactions, and responding appropriately.
• Use verbal and written communication skills and active listening when interacting with patients and colleagues.
• Apply mathematical reasoning to tasks such as calculating tablet quantities, days’ supply, and bottle quantities for prescriptions.
• Identify challenging patient or colleague interactions and choose an appropriate course of action.
• Meet the physical demands of the role, including standing or remaining upright for extended periods; lifting, scanning, and bagging items; reaching and stooping; repetitive finger movements; close visual work; and occasional lifting or exertion of up to 20 pounds.
• Be able to accurately express and exchange ideas verbally and receive detailed information through oral communication.

Nice To Haves

• One to three years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

• Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
• Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to support safe and accurate prescription fulfillment.
• Provide positive patient experiences by demonstrating empathy and genuine care, serving patients in person and by phone, offering immunizations and other services where appropriate, and resolving or escalating patient concerns.
• Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, remain receptive to feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market to work shifts as needed.
• Comply with applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements related to patient safety, controlled substances, recordkeeping, privacy, and security.
• Deliver additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, where legally permitted and supported by required training and certification.
• If serving as a Technician Immunizer, complete required licensure and training; support vaccine preparation and administration; educate patients and refer vaccination questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report events as required; review and collect patient information and document it; and monitor and manage vaccine supplies.
• Attend work regularly and predictably, including nights and weekends, and complete required training within the designated timeframe.
• Perform physical and communication tasks required for the position, including remaining upright for extended periods, handling and scanning items, reaching, typing, visual inspection, and accurately conveying and receiving detailed information.
• Complete additional tasks as directed by a Supervisor or Manager.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources supporting colleagues’ and families’ physical, emotional, and financial well-being, based on eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED