Pharmacy Technician

CVS Health • Ocean City, MD

9d • $17 - $25 • Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They help ensure prescriptions are filled promptly, safely, and accurately, provide caring service to patients and customers, and follow company standard operating procedures, pharmacy workflow practices, and applicable laws and professional standards. Technicians contribute to a safe and inclusive team culture and complete required company training and any state registration, licensing, and certification requirements. Duties may be restricted by the Pharmacy Manager until those requirements are completed.

Depending on applicable law and training, Technicians may provide additional patient health care services such as immunizations and point-of-care testing, or staff offsite clinics. Where permitted, Technician Immunizers may prepare and administer vaccines, educate patients about vaccines, refer vaccination questions to the Pharmacist-on-duty, respond to and report adverse reactions, document patient information, and manage vaccine supplies. The role requires regular and predictable attendance, including nights and weekends, and flexibility to travel to other stores in the market when business needs require it.

Requirements

• Comply with state Board of Pharmacy requirements and laws governing pharmacy practice, including applicable age, education, and licensure or certification requirements.
• If the state Board of Pharmacy does not set a minimum age, be at least 16 years old.
• If the state Board of Pharmacy does not set a minimum educational requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Complete required company training within the designated timeframe.
• Concentrate on tasks over time and pivot quickly between tasks to meet patient and business needs.
• Confirm prescription information and label accuracy to support patient safety.
• Help people in a friendly manner, notice and understand patient reactions, and respond appropriately.
• Use verbal and written communication effectively with patients and colleagues, including active listening.
• Use mathematics to determine quantities such as tablets to dispense, days' supply, and the number of bottles needed to fill prescriptions.
• Identify challenging patient or colleague interactions and choose an appropriate course of action.
• Meet the role's physical and communication demands, including extended periods upright, lifting and handling items, reaching, repetitive finger movements, stooping, close visual work, and conveying and receiving detailed spoken information.

Nice To Haves

• 1–3 years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work at the home store and at other locations across the market to meet business needs.

Responsibilities

• Follow company standard operating procedures at each workstation to support Pharmacists in managing and improving patient health.
• Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to fulfill prescriptions safely and accurately.
• Provide empathetic, personalized service at pick-up, drive-thru, and over the phone; offer immunizations and other services where applicable; and resolve or escalate patient problems.
• Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, accept feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible to scheduling and business needs and travel voluntarily to other stores in the market for shifts as needed.
• Comply with applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
• Deliver additional patient health care services, such as immunizations and point-of-care testing, and staff offsite clinics when permitted and appropriately trained and certified.
• When permitted, complete immunizer licensure and training requirements; prepare and administer vaccines; educate patients and refer questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report them as required; collect, track, and document patient information; and manage vaccine supplies.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Perform additional tasks as directed by a Supervisor or Manager.

Benefits

• Dental benefits
• Vision benefits
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits
• Other programs supporting colleagues' physical, emotional, and financial well-being, subject to hours worked and eligibility

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED