Pharmacy Technician

CVS Health•Greenfield, MA

14d•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail stores. They help ensure prescriptions are filled promptly, safely, and accurately, provide caring service to patients and customers, and work as part of the pharmacy team by following standard operating procedures, best practices, and effective communication. Technicians are expected to demonstrate genuine care, contribute to a safe and inclusive culture, and complete the company’s training program and applicable state registration, licensing, and certification requirements. Duties may be restricted by the Pharmacy Manager until those requirements are met. The position includes following pharmacy workflows at production, pick-up, drive-thru, and drop-off workstations; helping patients with questions and problems; carrying out permitted inventory activities; and complying with laws, professional standards, ethical principles, and CVS policies. Depending on applicable law and training, technicians may also provide additional health care services such as immunizations, point-of-care testing, or staffing offsite clinics. Technician Immunizers may complete further licensure and training, prepare and administer vaccines, educate patients, monitor and report adverse reactions, document patient information, and manage vaccine supplies. This role requires regular and predictable attendance, including nights and weekends, and flexibility to work shifts at other stores in the market as business needs require. The physical demands include remaining upright for extended periods, mobility, lifting and handling items, reaching, repetitive finger movements, visual acuity, and occasional lifting or exertion of up to 20 pounds.

Requirements

Comply with state board of pharmacy requirements and laws governing pharmacy practice, including applicable age, education, and licensure or certification requirements.
If the state board of pharmacy does not specify a minimum age, be at least 16 years old.
If the state board of pharmacy does not specify a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete required training within the designated timeframe.
Demonstrate attention and focus, including concentrating on tasks, shifting quickly between tasks, and confirming prescription information and label accuracy.
Demonstrate customer service and teamwork, including proactively helping people, recognizing patient reactions, and responding appropriately.
Use verbal and written communication effectively and practice active listening with patients and colleagues.
Use mathematical reasoning to calculate quantities such as tablets to dispense, days’ supply, and the number of bottles needed for a prescription.
Identify challenging patient or colleague interactions and choose an appropriate course of action.
Meet the role’s physical demands, including extended periods upright, mobility, lifting, reaching, repetitive finger movements, visual acuity, and occasional lifting or exertion of up to 20 pounds.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
Provide empathetic, personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient problems.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible for scheduling and business needs, including voluntarily traveling to other stores in the market to work shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies, including requirements for patient safety, controlled-substance dispensing and recordkeeping, and patient privacy and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, where legally permitted and supported by required training and certification.
For immunizer duties where permitted, complete additional licensure and training; prepare and administer vaccines; educate patients and refer vaccination questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report events; collect, track, and document patient information; and monitor and manage vaccine supplies.
Complete required training within the designated timeframe and maintain regular, predictable attendance, including nights and weekends.
Perform additional tasks as directed by a Supervisor or Manager.