Pharmacy Technician

CVS Health • Carlsbad, NM

3d • Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They help ensure prescriptions are filled promptly, safely, and accurately, and provide caring service to patients and customers. Technicians follow company standard operating procedures, pharmacy workflow practices, and applicable laws and professional standards while contributing to a safe, inclusive team environment. After starting, technicians must complete the company training program and meet applicable state registration, licensing, and certification requirements; duties may be restricted until those requirements are complete.

Technicians may also provide additional patient health services, such as immunizations and point-of-care testing, or staff offsite clinics, when permitted by law and supported by required training and certification. Where permitted, technicians may qualify as Technician Immunizers after completing additional licensure and training requirements. The position requires regular and predictable attendance, including nights and weekends, and flexibility to work at other stores in the market as business needs require.

Requirements

• Comply with applicable state board of pharmacy requirements and laws governing pharmacy practice, including requirements relating to age, education, and licensure or certification.
• If the state board does not set a minimum age, be at least 16 years old.
• If the state board does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Meet applicable state-level licensure and national certification requirements, which vary by state.
• Complete required company training within the designated timeframe.
• Have the ability to concentrate and pivot quickly between tasks while maintaining prescription and label accuracy.
• Demonstrate customer service and team orientation, including friendly assistance and appropriate responses to patients’ reactions.
• Use verbal and written communication and active listening effectively with patients and colleagues.
• Use math to determine quantities such as tablets to dispense, days’ supply, and bottle counts.
• Identify difficult patient or colleague interactions and select an appropriate course of action.
• Meet the physical demands of the role, including mobility and prolonged upright posture; reaching, repetitive finger work, stooping, close visual acuity, and lifting or exerting force up to 20 pounds occasionally and up to 10 pounds frequently.
• Be able to convey and receive detailed spoken information accurately.

Nice To Haves

• One to three years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

• Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
• Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off areas to support safe and accurate prescription fulfillment.
• Provide empathetic, personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
• Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, respond constructively to feedback, and seek opportunities to build clinical and technical knowledge.
• Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market for shifts as needed.
• Comply with applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
• Deliver additional patient health services, such as immunizations and point-of-care testing, and staff offsite clinics when permitted and appropriately trained and certified.
• Where permitted and qualified as a Technician Immunizer, complete required training and licensure; help prepare and administer vaccines; educate patients and refer vaccination questions to the Pharmacist-on-duty; monitor for and respond to adverse reactions and report events; review, collect, track, and document patient information; and monitor and manage vaccine supplies.
• Attend work regularly and predictably, including nights and weekends, and complete required training within the designated timeframe.
• Confirm prescription information and label accuracy, maintain focus while shifting among tasks, communicate effectively with patients and colleagues, use mathematical reasoning to support prescription fulfillment, and resolve challenging interactions appropriately.
• Perform the physical activities required for the role, including standing or remaining upright for extended periods, lifting, scanning, bagging, reaching, repetitive finger movements, stooping, visually inspecting small items, and communicating spoken information accurately.

Benefits

• Dental benefits
• Vision benefits
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits and other programs, depending on hours worked and eligibility

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED