Pharmacy Technician

CVS Health • Martinsville, VA

5d • $16 - $24 • Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail stores. They assist patients and customers as an initial point of contact, help ensure prescriptions are filled promptly, safely, and accurately, and provide caring service. Technicians follow standard operating procedures and pharmacy workflow practices, communicate effectively, and contribute to a safe, inclusive team culture.

Technicians must complete the company training program and meet applicable state registration, licensing, and certification requirements. Duties may be restricted by the Pharmacy Manager until requirements are satisfied. Where permitted by law and supported by required training and certification, the role may also provide patient health services, including immunizations, point-of-care testing, and offsite clinic support. In states where permitted, Technician Immunizers may prepare and administer vaccines and perform related patient education, documentation, supply management, and adverse-reaction response duties.

Requirements

• Comply with applicable state Board of Pharmacy requirements and laws, including requirements related to age, education, and licensure or certification.
• If state requirements do not establish a minimum age, be at least 16 years old.
• If state requirements do not establish a minimum education level, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Meet state-level licensure and national certification requirements where applicable.
• Complete required training within the designated timeframe.
• Have the ability to concentrate, shift between tasks, and verify prescription information and label accuracy.
• Demonstrate friendly customer service, understand patients’ reactions, and respond appropriately.
• Use verbal and written communication and active listening to interact with patients and colleagues.
• Apply basic mathematical reasoning to prescription quantities and days’ supply.
• Use sound judgment to resolve challenging interactions.
• Meet the role’s physical demands, including remaining mobile and upright for extended periods; lifting, scanning, and bagging items; reaching and stooping; repetitive finger and hand movements; precision control; and close visual acuity.
• Communicate detailed information accurately through spoken word and receive detailed oral information.

Nice To Haves

• 1–3 years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

• Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
• Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to fulfill prescriptions safely and accurately.
• Provide empathetic, personalized service to patients in person, at drive-thru, and over the phone; offer immunizations and other services; and resolve or escalate patient concerns.
• Complete permitted inventory activities as directed, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible to scheduling and business needs, and travel to other stores in the market to cover shifts when needed.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
• Deliver additional patient health care services, such as immunizations, point-of-care testing, and voluntary offsite clinic staffing, when legally allowed and appropriately trained and certified.
• When serving as a Technician Immunizer, complete required licensure and training; educate patients about vaccines and refer questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report events; review, collect, track, and document patient information; and monitor and manage vaccine supplies.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Confirm prescription information and label accuracy, focus on tasks, and shift between tasks to meet patient and business needs.
• Assist patients and colleagues with friendly service, recognize and respond appropriately to patients’ reactions, and communicate clearly using verbal and written communication and active listening.
• Use mathematical reasoning to calculate quantities, days’ supply, and the number of bottles needed for prescriptions.
• Identify challenging patient or colleague interactions and select appropriate responses.
• Perform the physical and communication tasks required for pharmacy operations, including lifting, scanning, bagging, reaching, repetitive finger movements, adjusting equipment, stooping, and handling detailed spoken information.
• Perform additional tasks as directed by a Supervisor or Manager.

Benefits

• Dental benefits.
• Vision benefits.
• Wellness resources.
• Employee discounts.
• Access to certain voluntary benefits.
• Other benefit programs supporting colleagues’ physical, emotional, and financial well-being, subject to hours worked and eligibility.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED