Pharmacy Technician

CVS Health•05549 - South Carolina CVS Pharmacy, L.L.C., SC

9d•$16 - $24•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They are often the first point of contact for patients and customers and help ensure prescriptions are filled promptly, safely, and accurately while delivering caring service. Technicians follow company standard operating procedures and pharmacy workflow practices, communicate effectively, and contribute to a safe, inclusive team culture. Technicians must complete the company training program and meet state Board of Pharmacy registration, licensing, and certification requirements. Duties may be restricted by the Pharmacy Manager until those requirements are complete. Where permitted by law and supported by required training and certification, Technicians may also provide services such as immunizations, point-of-care testing, and staffing offsite clinics. Technician immunizer duties may include preparing and administering vaccines, educating patients and referring clinical questions to the pharmacist, monitoring and reporting adverse reactions, documenting patient information, and managing vaccine supplies.

Requirements

Comply with applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
If state requirements do not establish a minimum age, be at least 16 years old.
If state requirements do not establish a minimum education level, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete the required company training within the designated timeframe.
Demonstrate attention and focus, including concentrating on tasks, shifting between tasks, and confirming prescription information and label accuracy.
Provide friendly customer service, recognize patients’ reactions, and respond appropriately.
Use verbal and written communication effectively and demonstrate active listening with patients and colleagues.
Use math to calculate prescription quantities, days’ supply, and bottle amounts.
Identify challenging interactions and choose an appropriate course of action.
Be able to remain mobile and upright for extended periods; lift, scan, and bag items; reach, stretch, stoop, and perform repetitive finger movements; and manipulate equipment precisely.
Have close visual acuity for tasks such as transcribing, viewing a computer terminal, and inspecting small items.
Occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects requiring negligible force.
Communicate spoken instructions accurately and receive detailed information through oral communication.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to ensure safe and accurate prescription fulfillment.
Deliver empathetic, personalized service at pick-up, drive-thru, and over the phone; offer immunizations and other services; and resolve or escalate patient concerns.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs and travel voluntarily to other stores in the market for shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies, including requirements for patient safety, controlled-substance dispensing and recordkeeping, and patient privacy and security.
Deliver additional patient health care services, such as immunizations and point-of-care testing, and staff offsite clinics when permitted and appropriately trained and certified.
Where permitted, complete requirements for Technician Immunizer status and support vaccine preparation and administration.
Educate patients about the importance of vaccines and refer vaccination questions to the Pharmacist-on-duty.
Monitor for and respond to adverse reactions, reporting events as required by public health requirements.
Review and collect patient information and track and document applicable patient records.
Monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Perform additional tasks as directed by a supervisor or manager.