Pharmacy Technician

CVS Health•Crawfordsville, IN

7d•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy teams in delivering safe, accurate, and timely prescription fulfillment and excellent patient service. They help pharmacy operations run smoothly by following standard operating procedures and workflow procedures at workstations such as production, pick-up, drive-thru, and drop-off. Technicians are often a first point of contact for patients and customers, providing empathetic, personalized assistance and helping resolve or escalate concerns. Technicians contribute to inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories. They work collaboratively, communicate effectively, remain receptive to feedback, and seek opportunities to expand their clinical and technical knowledge. Scheduling flexibility and travel to other stores in the market may be needed to meet business needs. Technicians must comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies, including requirements related to patient safety, controlled substances, recordkeeping, privacy, and security. They may provide additional health care services, such as immunizations and point-of-care testing, or staff offsite clinics when permitted by law and supported by required training and certification. Where permitted, immunizer duties may include obtaining additional licensure and training, preparing and administering vaccines, educating patients and referring vaccination questions to the pharmacist, responding to adverse reactions, documenting patient information, and managing vaccine supplies. After starting, technicians must complete the company training program and satisfy applicable state registration, licensing, and certification requirements. Duties may be restricted by the Pharmacy Manager until these requirements are complete. The role requires regular and predictable attendance, including nights and weekends, and the ability to complete training within the designated timeframe. It also involves extended periods of standing or mobility, handling and scanning items, reaching and bending, repetitive finger movements, close visual work, and occasional lifting of up to 20 pounds.

Requirements

Comply with applicable state board of pharmacy requirements and laws governing pharmacy practice, including requirements concerning age, education, and licensure or certification.
If the state board does not set a minimum age, be at least 18 years old.
If the state board does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete applicable state registration, licensing, and certification requirements and the company training program.
Have regular and predictable attendance, including nights and weekends.
Complete required training within the designated timeframe.
Concentrate on tasks over time and pivot quickly between tasks to meet patient and business needs.
Confirm prescription information and label accuracy to ensure patient safety.
Provide friendly assistance, recognize and appropriately respond to patient reactions, and work effectively as part of a team.
Use verbal and written communication effectively, including active listening and asking questions as appropriate.
Use mathematical reasoning for prescription-related calculations, such as tablets to dispense, days’ supply, and bottle quantities.
Identify challenging patient or colleague interactions and select an appropriate course of action.
Meet the physical demands of the role, including extended standing or mobility; lifting, scanning, and bagging items; reaching, bending, and repetitive finger movements; close visual work; and occasional lifting or exertion of up to 20 pounds.
Accurately communicate and receive detailed information orally.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
Provide empathetic, personalized patient service at pick-up, drive-thru, and over the phone; offer immunizations and other services where applicable; and solve or escalate patient problems.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, respond constructively to feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs and travel voluntarily to other stores in the market for shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies, including patient safety, controlled-substance dispensing and recordkeeping, and patient privacy and security requirements.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and offsite clinic staffing, when legally permitted and supported by required training and certification.
Where permitted and qualified as a Technician Immunizer, prepare and administer vaccines; educate patients and refer vaccination questions to the pharmacist; monitor and respond to adverse reactions and report events; review and document patient information; and monitor and manage vaccine supplies.
Attend regularly and predictably, including nights and weekends, and complete required training within the designated timeframe.
Perform other tasks as directed by a supervisor or manager.