Pharmacy Technician

CVS Health•Traverse City, MI

15d•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy teams in delivering safe, accurate, and timely prescription fulfillment and excellent patient service in retail locations. They are often the first point of contact for patients and customers and help pharmacy operations run smoothly by following company standard operating procedures, pharmacy workflow practices, and applicable laws and professional standards. Technicians provide caring service at pickup, drive-thru, drop-off, and over the phone; help patients access immunizations and other services; and solve or escalate patient concerns. Technicians complete a company training program and meet state registration, licensing, and certification requirements. Until those requirements are met, the Pharmacy Manager may restrict their duties. Depending on state law, training, and certification, a Technician may support immunizations, point-of-care testing, and offsite clinics. Technician immunizer duties may include preparing and administering vaccines, educating patients and referring vaccination questions to the pharmacist, monitoring and reporting adverse reactions, documenting patient information, and managing vaccine supplies. This is a full-time position with anticipated hours of 40 per week. Regular and predictable attendance, including nights and weekends, is required. The role requires flexibility to work across locations in the market as business needs require. The typical pay range is $16.50–$25.00 per hour; the actual offer depends on factors including experience, education, and geography. The position is eligible for a benefits package that includes medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Requirements

Comply with state board of pharmacy requirements and laws governing pharmacy practice, including applicable age, education, and licensure or certification requirements.
If state requirements do not establish a minimum age, be at least 16 years old.
If state requirements do not establish a minimum education level, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet state-level licensure and national certification requirements applicable to the position.
Demonstrate regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Concentrate on tasks, shift quickly between tasks, and verify prescription information and label accuracy.
Provide friendly customer service, recognize and appropriately respond to patients' reactions, and work as part of a team.
Use verbal and written communication and active listening to interact effectively with patients and colleagues.
Use mathematical reasoning to determine quantities such as tablets to dispense, days' supply, and the number of bottles needed.
Identify challenging patient or colleague interactions and choose an appropriate course of action.
Meet the physical demands of the role, including prolonged standing or mobility; lifting, scanning, and bagging items; reaching, repetitive finger movements, bending, and close visual work; and lifting or exerting up to 20 pounds occasionally and up to 10 pounds frequently.
Accurately express and exchange spoken information, including detailed instructions, and receive detailed information through oral communication.

Nice To Haves

One to three years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures in production, pickup, drive-thru, and drop-off to fulfill prescriptions safely and accurately.
Create positive patient experiences through empathetic, personalized service in person and over the phone.
Offer immunizations and other services where appropriate, and resolve or escalate patient problems.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market for shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements related to patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and voluntary staffing of offsite clinics, where legally permitted and supported by required training and certification.
Where permitted, complete additional licensure and training to obtain Technician Immunizer status; prepare and administer vaccines, educate patients, refer vaccination questions to the pharmacist on duty, monitor and respond to adverse reactions, report events, document patient information, and manage vaccine supplies.
Attend regularly and predictably, including nights and weekends, and complete required training within the designated timeframe.
Perform other tasks as directed by a supervisor or manager.