Pharmacy Technician

CVS Health • Levittown, PA

3d • Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They help ensure prescriptions are filled promptly, safely, and accurately, and provide caring service as an often-first point of contact for patients and customers. Technicians work as part of the pharmacy team, following standard operating procedures, workflow practices, and effective communication standards while contributing to a safe, inclusive, and engaging environment.

After starting in the role, technicians must complete the company training program and satisfy applicable state registration, licensing, and certification requirements. Until those requirements are met, the Pharmacy Manager may restrict duties. Depending on state law and required training and certification, technicians may also provide services such as immunizations, point-of-care testing, and staffing offsite clinics. Technician immunizers have additional responsibilities for vaccine preparation and administration, patient education and referral, adverse-reaction monitoring and reporting, patient information documentation, and vaccine supply management.

Requirements

• Comply with applicable state board of pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
• If the state board of pharmacy does not set a minimum age, be at least 16 years old.
• If the state board of pharmacy does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Meet state-level licensure and national certification requirements, which vary by state.
• Complete required company training within the designated timeframe.
• Have regular and predictable attendance, including nights and weekends.
• Be able to concentrate on tasks, shift quickly between tasks, and confirm prescription and label accuracy.
• Demonstrate customer service and team orientation, including friendly assistance and appropriate responses to patients’ reactions.
• Use verbal and written communication effectively, including active listening and accurately conveying and receiving detailed spoken instructions.
• Apply math to tasks such as determining tablet quantities, days’ supply, and the number of bottles needed to fill a prescription.
• Identify challenging interactions and choose an appropriate course of action.
• Meet the physical demands of the position, including extended periods of standing or mobility, lifting and handling items, reaching, repetitive finger movements, bending, and close visual work.
• Occasionally lift or exert up to 20 pounds; frequently lift or exert up to 10 pounds; and consistently move objects using negligible force.

Nice To Haves

• 1–3 years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work at the home store and across the market at other locations to meet business needs.

Responsibilities

• Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
• Follow pharmacy workflow procedures at production, pickup, drive-thru, and drop-off workstations to support safe and accurate prescription fulfillment.
• Create positive patient experiences by showing empathy and care, assisting patients in person and over the phone, offering available immunizations and other services, and resolving or escalating patient problems.
• Complete permitted inventory activities as directed, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, be receptive to feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market for shifts as needed.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements related to patient safety, controlled substances, recordkeeping, privacy, and security.
• Provide additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, where permitted and supported by required training and certification.
• When serving as a technician immunizer, complete additional licensure and training requirements; prepare and administer vaccines; educate patients and refer vaccination questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report events; review, collect, track, and document patient information; and monitor and manage vaccine supplies.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Confirm prescription information and label accuracy, apply mathematical reasoning to prescription quantities and supplies, and resolve challenging patient or colleague interactions appropriately.
• Perform the physical and communication tasks required for the role, including remaining mobile and upright for extended periods, handling and scanning items, reaching, repetitive finger movements, bending, close visual work, and accurately exchanging spoken information.
• Perform additional tasks as directed by a Supervisor or Manager.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources supporting colleagues’ and families’ physical, emotional, and financial well-being, based on eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED