Pharmacy Technician

CVS Health•Wisconsin Rapids, WI

11h•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy teams in delivering safe, accurate, and timely prescription fulfillment, operational excellence, and compassionate patient service in retail locations. They assist patients at pickup, drive-thru, and over the phone, follow pharmacy workflows and company Standard Operating Procedures, and help ensure a positive and safe experience. Technicians complete the company training program and meet applicable state registration, licensing, and certification requirements; duties may be restricted by the Pharmacy Manager until those requirements are satisfied. Depending on state law and required training, technicians may also support immunizations and other patient health care services, including point-of-care testing and offsite clinics. The role requires regular and predictable attendance, including nights and weekends, and flexibility to work at other stores in the market as business needs require.

Requirements

Comply with applicable state Board of Pharmacy requirements or laws governing pharmacy practice, including age, education, and licensure or certification requirements.
If the state Board of Pharmacy does not set a minimum age, be at least 16 years old.
If the state Board of Pharmacy does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete required company training within the designated timeframe.
Ability to concentrate on tasks and pivot between tasks to meet patient and business needs.
Customer service and teamwork skills, including friendliness, empathy, and appropriate responses to patients’ reactions.
Verbal and written communication skills, including active listening and accurately conveying and receiving detailed information.
Mathematical reasoning skills sufficient to calculate prescription quantities, days’ supply, and medication packaging needs.
Problem-solving skills to identify challenging interactions and select an appropriate course of action.
Ability to work regular and predictable hours, including nights and weekends.

Nice To Haves

One to three years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company Standard Operating Procedures at pharmacy workstations to support pharmacists in improving patient health.
Follow pharmacy workflow procedures in production, pickup, drive-thru, and drop-off to fulfill prescriptions safely and accurately.
Provide empathetic, personalized service to patients; offer immunizations and other services where appropriate, and resolve or escalate patient problems.
Complete permitted inventory activities as directed, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing, inclusive team; seek feedback and opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs, including working shifts at other stores in the market when needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies, including requirements for controlled substances, recordkeeping, patient safety, privacy, and security.
Provide additional patient health care services, such as immunizations and point-of-care testing, where allowed by law and supported by required training and certification.
If authorized as a Technician Immunizer, complete required training and licensure; educate patients about vaccines and refer questions to the pharmacist; monitor and respond to adverse reactions and report events; review, collect, track, and document patient information; and monitor and manage vaccine supplies.
Attend work regularly and predictably, including nights and weekends, and complete required training within the designated timeframe.
Confirm prescription information and label accuracy; perform calculations related to quantities, days’ supply, and medication packaging.
Communicate with patients and colleagues, listen actively, identify challenging interactions, and choose appropriate ways to resolve problems.
Perform additional tasks as directed by a Supervisor or Manager.