Pharmacy Technician

CVS Health•Highland Park, IL

6d•Onsite

About The Position

At CVS Health retail locations, Pharmacy Technicians support the pharmacy team in delivering operational and service excellence. They are often the first point of contact for patients and customers and help ensure pharmacy operations run smoothly, prescriptions are filled promptly, safely, and accurately, and patients receive caring service. Technicians follow Standard Operating Procedures and pharmacy best practices, communicate effectively, and contribute to a safe, inclusive culture. After beginning the role, Technicians must complete the company training program and satisfy applicable state registration, licensing, and certification requirements. Until those requirements are complete, the Pharmacy Manager may restrict duties. Technicians contribute to safe and effective pharmacy operations and may provide additional patient health care services, including immunizations and point-of-care testing, where allowed by law and supported by required training and certification. Where permissible, Technician Immunizers may prepare and administer vaccines after completing required licensure and training.

Requirements

Comply with applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
If the state Board of Pharmacy does not set a minimum age, be at least 16 years old.
If the state Board of Pharmacy does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet applicable state-level licensure and national certification requirements, which vary by state.
Complete required training within the designated timeframe.
Have the ability to concentrate on tasks, pivot quickly between tasks, and verify prescription information and label accuracy.
Demonstrate customer service and team orientation, including friendly assistance and appropriate responses to patients.
Use verbal and written communication and active listening to interact with patients and colleagues.
Use mathematics to calculate prescription quantities and supplies.
Resolve challenging interactions by identifying appropriate courses of action.
Meet the physical demands of the role, including extended standing or mobility, reaching, repetitive finger work, stooping, close visual work, and lifting or exerting force as described in the posting.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other market locations to meet business needs.

Responsibilities

Follow company Standard Operating Procedures at each workstation to support Pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
Create positive patient experiences by showing empathy and genuine care, serving patients at pick-up, drive-thru, and over the phone, and solving or escalating patient problems.
Offer immunizations and other services to patients at the register and over the phone.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stocks, and waiting-bin inventories.
Contribute to a high-performing team, be receptive to feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market for shifts as needed.
Comply with relevant federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies and procedures.
Follow requirements that support patient safety, controlled-substance dispensing and recordkeeping, and patient privacy and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and voluntarily staffing offsite clinics, when allowed by law and supported by required training and certification.
For Technician Immunizer duties where permissible, complete additional licensure and training requirements; educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty; monitor for and respond to adverse reactions and report events; review and collect patient information and document it; and monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Confirm prescription information and label accuracy, maintain attention across tasks, and respond to patient and business needs.
Provide friendly customer service, understand and respond appropriately to patient reactions, and communicate and listen effectively with patients and colleagues.
Use mathematical reasoning to calculate quantities such as tablets to dispense, days' supply, and bottles needed to fill prescriptions.
Identify challenging patient or colleague interactions and choose an appropriate course of action.
Perform physical tasks including remaining mobile and upright for extended periods, lifting, scanning and bagging items, reaching, repetitive finger movements, stooping, and visually inspecting small items.
Perform other tasks as directed by a Supervisor or Manager.