Pharmacy Technician

CVS Health • Munster, IN

11d • Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They are often the first point of contact for patients and customers and help ensure prescriptions are filled promptly, safely, and accurately while delivering compassionate service. Technicians follow Standard Operating Procedures, pharmacy workflow practices, applicable laws and professional standards, and CVS policies. They complete a company training program and meet state registration, licensing, and certification requirements; until requirements are met, the Pharmacy Manager may restrict their duties. Where permitted and with required training and certification, Technicians may provide additional health services, including immunizations and point-of-care testing, and may staff offsite clinics. This position is part-time, with 29 anticipated weekly hours. The typical pay range is $17.00–$27.00 per hour. Benefits eligibility depends on hours worked and applicable eligibility rules.

Requirements

• Comply with applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including requirements concerning age, education, and licensure or certification.
• If the state Board of Pharmacy does not set a minimum age, be at least 16 years old.
• If the state Board of Pharmacy does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Meet applicable state-level licensure and national certification requirements, which vary by state.
• Complete the required company training within the designated timeframe.
• Demonstrate sustained attention, ability to shift between tasks, and ability to verify prescription information and labels accurately.
• Provide friendly customer service, understand patients’ reactions, and respond appropriately; work effectively with a team.
• Use verbal and written communication and active listening to interact with patients and colleagues.
• Use mathematics to calculate quantities, days’ supply, and bottle requirements for prescriptions.
• Identify difficult interactions and select an appropriate course of action.
• Meet the physical demands of the role, including mobility and extended upright periods, frequent handling and reaching, close visual work, and lifting or exerting force as described in the posting.
• Convey detailed spoken instructions accurately and receive detailed information through oral communication.
• Be available for regular and predictable attendance, including nights and weekends.

Nice To Haves

• 1–3 years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and at other market locations to meet business needs.

Responsibilities

• Follow company SOPs at each workstation to support pharmacists in managing and improving patient health.
• Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to fulfill prescriptions safely and accurately.
• Provide empathetic, personalized service at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
• Complete permitted inventory activities as directed, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible to scheduling and business needs and travel voluntarily to other stores in the market for shifts when needed.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies, including requirements for controlled-substance dispensing and recordkeeping and patient privacy and security.
• Deliver additional patient health services, such as immunizations and point-of-care testing, and voluntarily staff offsite clinics where legally permitted and supported by required training and certification.
• Where permitted, complete additional licensure and training to obtain Technician Immunizer status and support vaccine preparation and administration.
• Educate patients about the importance of vaccines and refer vaccination questions to the Pharmacist-on-duty.
• Monitor for and respond to adverse reactions and report events as required by public health requirements.
• Review and collect patient information and track and document information for applicable patients.
• Monitor and manage vaccine supplies.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Confirm prescription information and label accuracy, perform calculations relevant to filling prescriptions, and address challenging patient or colleague interactions appropriately.
• Perform physical tasks including standing or remaining upright for extended periods; lifting, scanning, bagging, reaching, repetitive finger work, adjusting machines, stooping, and visually inspecting small items.

Benefits

• Dental benefits
• Vision benefits
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits
• Other programs supporting physical, emotional, and financial well-being, subject to hours worked and eligibility

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED