Pharmacy Technician

CVS Health•River Ridge, LA

14d•$17 - $25•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They help ensure prescriptions are filled promptly, safely, and accurately; assist patients and customers; follow pharmacy workflows and standard operating procedures; and contribute to a caring, safe, and inclusive environment. Technicians must complete the company training program and satisfy applicable state registration, licensing, and certification requirements. Until those requirements are complete, the Pharmacy Manager may restrict duties. Depending on applicable law and training, Technicians may also provide services such as immunizations and point-of-care testing, or staff offsite clinics. Where permitted, Technician Immunizers may prepare and administer vaccines after completing additional licensure and training requirements. The role requires regular, predictable attendance, including nights and weekends, and flexibility to work at other stores in the market when needed.

Requirements

Comply with applicable state board of pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
If the state board of pharmacy does not specify a minimum age, be at least 16 years old.
If the state board of pharmacy does not specify a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete the required company training within the designated timeframe.
Meet applicable registration, licensing, and certification requirements; these vary by state.
Have regular and predictable attendance, including nights and weekends.
Demonstrate concentration, task switching, and attention to prescription information and label accuracy.
Demonstrate customer service, team orientation, verbal and written communication, and active listening skills.
Use math to solve prescription-filling calculations.
Demonstrate problem-resolution skills.
Meet the role’s physical demands, including extended periods upright, lifting and handling items, reaching, repetitive finger movements, stooping, and close visual acuity.

Nice To Haves

One to three years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflows at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
Provide empathetic, personalized service to patients in person, at drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient problems.
Complete basic inventory tasks as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, respond constructively to feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs, and travel voluntarily to other market stores to work shifts as needed.
Comply with applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies, including requirements related to patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations and point-of-care testing, or staff offsite clinics when legally permitted and supported by required training and certification.
When serving as a Technician Immunizer, complete additional licensure and training; educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report events as required; review and collect patient information and document it; and monitor and manage vaccine supplies.
Attend work regularly and predictably, including nights and weekends, and complete required training within the designated timeframe.
Confirm prescription information and label accuracy; focus on tasks and shift between tasks as patient and business needs require.
Use friendly customer service, notice and respond appropriately to patient reactions, communicate clearly, and listen actively.
Use mathematical reasoning to determine quantities such as tablets to dispense and days’ supply.
Identify challenging patient or colleague interactions and choose an appropriate course of action.
Perform the physical and communication tasks required for the role, including standing or remaining upright for extended periods, handling and lifting items, reaching, repetitive finger work, stooping, close visual work, and accurately conveying and receiving detailed spoken instructions.
Perform additional tasks as directed by a supervisor or manager.