Pharmacy Technician

CVS Health • Virginia Beach, VA

2d • Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail stores. They help ensure prescriptions are filled promptly, safely, and accurately, assist patients and customers as a first point of contact, and provide caring service. Technicians follow company standard operating procedures, pharmacy workflows, applicable laws and professional standards, and CVS policies related to patient safety, controlled substances, privacy, and security. They complete a company training program and meet state registration, licensing, and certification requirements; duties may be restricted until those requirements are satisfied.

Where permitted by law and supported by required training and certification, Technicians may provide additional patient health services, including immunizations, point-of-care testing, and staffing offsite clinics. Technicians who obtain Technician Immunizer status may help prepare and administer vaccines, educate patients and refer vaccination questions to the Pharmacist-on-duty, respond to and report adverse reactions, collect and document patient information, and manage vaccine supplies. This is a part-time position with 29 anticipated weekly hours.

Requirements

• Comply with applicable state board of pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
• If state board rules do not specify a minimum age, be at least 16 years old.
• If state board rules do not specify a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Complete required training within the designated timeframe.
• Meet applicable state registration, licensing, and certification requirements.
• Demonstrate attention and focus, including the ability to concentrate on tasks and shift between tasks to meet patient and business needs.
• Communicate effectively verbally and in writing, and use active listening with patients and colleagues.
• Use math to solve prescription-related problems, such as calculating tablet quantities, days' supply, and bottle quantities.
• Identify challenging patient or colleague interactions and choose an appropriate course of action.
• Meet the role's physical demands, including standing or remaining upright for extended periods, reaching, repetitive finger movements, stooping, close visual work, and occasional lifting or exertion of up to 20 pounds.

Nice To Haves

• One to three years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

• Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
• Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to fulfill prescriptions safely and accurately.
• Provide positive patient experiences with empathy and genuine care, including serving patients in person and by phone and resolving or escalating patient concerns.
• Offer immunizations and other services at the register and over the phone where applicable.
• Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, welcome feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible to scheduling and business needs, including traveling to other stores in the market to work shifts as needed.
• Comply with relevant federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies and procedures.
• Deliver additional patient health services, such as immunizations, point-of-care testing, and staffing offsite clinics, where allowable and appropriately trained and certified.
• When supporting immunizations, complete additional licensure and training requirements; educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report events; collect, track, and document patient information; and monitor and manage vaccine supplies.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Confirm prescription information and label accuracy, provide friendly assistance, respond appropriately to patients, communicate actively with patients and colleagues, use math to support prescription fulfillment, and resolve challenging interactions.
• Perform additional tasks as directed by a supervisor or manager.

Benefits

• Dental benefits
• Vision benefits
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits and other programs supporting colleagues' physical, emotional, and financial well-being, depending on hours worked and eligibility

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED