Pharmacy Technician

CVS Health • Nashville, IN

18d • Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They help ensure prescriptions are filled promptly, safely, and accurately, while providing caring service to patients and customers. Technicians work as part of the pharmacy team, follow company standard operating procedures and best practices, and communicate effectively with patients and colleagues. They are expected to demonstrate genuine care and contribute to a safe, inclusive culture.

After entering the role, Technicians must complete the company training program and meet applicable state registration, licensing, and certification requirements. Until those requirements are completed, the Pharmacy Manager may restrict duties. Depending on applicable law and training, Technicians may also support additional health services such as immunizations, point-of-care testing, and offsite clinics. Eligible part-time colleagues may have access to benefits and programs supporting physical, emotional, and financial well-being; availability depends on hours worked and eligibility.

Requirements

• Comply with applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
• If the state Board of Pharmacy does not set a minimum age, be at least 16 years old.
• If the state Board of Pharmacy does not set a minimum educational requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Complete required company training within the designated timeframe.
• Meet state-level licensure and national certification requirements, which vary by state.
• Demonstrate attention and focus, including concentrating over time, switching tasks as needed, and confirming prescription information and label accuracy.
• Demonstrate customer service and team orientation, including friendly assistance and appropriate responses to patients’ reactions.
• Use verbal and written communication, active listening, and accurate exchange of spoken information.
• Use math to solve prescription-related problems, such as calculating tablet quantities, days’ supply, or bottle counts.
• Identify challenging patient or colleague interactions and select an appropriate response.
• Be able to remain mobile and upright for extended periods; lift, scan, and bag items; reach and stretch; perform repetitive finger movements; extend the hands and arms; adjust machines precisely; stoop and move items between low and high positions; and perform close visual tasks.
• Occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently exert negligible force to move objects.
• Have the ability to convey detailed spoken instructions accurately and receive detailed information orally.

Nice To Haves

• 1–3 years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

• Follow company standard operating procedures at pharmacy workstations to support Pharmacists in managing and improving patient health.
• Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to fulfill prescriptions safely and accurately.
• Provide empathetic, personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
• Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market for shifts as needed.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
• Deliver additional patient health care services, such as immunizations and point-of-care testing, or voluntarily staff offsite clinics when allowed by law and supported by required training and certification.
• Where permissible and with required immunizer licensure and training, help prepare and administer vaccines; educate patients and refer vaccination questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report them as required; review, collect, track, and document patient information; and monitor and manage vaccine supplies.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Confirm prescription information and label accuracy, assist patients and colleagues, communicate actively, use mathematical reasoning in prescription work, and resolve problems appropriately.
• Perform the physical activities required by the role, including standing, lifting, reaching, repetitive finger movements, stooping, and close visual work.
• Perform any additional tasks as directed by a Supervisor or Manager.

Benefits

• Dental benefits
• Vision benefits
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits
• Other programs supporting colleagues’ physical, emotional, and financial well-being, depending on hours worked and eligibility

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED