Pharmacy Technician

CVS Health•Garfield Heights, OH

6d•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy teams in delivering safe, accurate, and prompt prescription services and an exceptional patient experience. They help pharmacy operations run smoothly by following standard operating procedures, best practices, and applicable workflow procedures across production, pick-up, drive-thru, and drop-off workstations. Technicians communicate with patients and colleagues, demonstrate empathy and genuine care, and contribute to a safe, inclusive, and engaging team culture. After starting, technicians must complete the company training program and satisfy applicable state Board of Pharmacy registration, licensing, and certification requirements. Until these requirements are met, the Pharmacy Manager may restrict the technician’s duties. Depending on state law, training, and certification, technicians may also assist with immunizations, point-of-care testing, and offsite clinics. In states where permitted, technician immunizers may prepare and administer vaccines and perform related patient education, documentation, monitoring, and supply-management tasks. The role requires regular and predictable attendance, including nights and weekends, and flexibility to travel to other stores in the market when business needs require. The position is full-time, with 40 anticipated weekly hours. The stated pay range is $17.00 per hour. The role is eligible for benefits including medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Requirements

Comply with applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
If state rules do not specify a minimum age, be at least 16 years old.
If state rules do not specify a minimum educational requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet applicable state-level licensure and national certification requirements.
Complete required company training within the designated timeframe.
Have regular and predictable attendance, including nights and weekends.
Be able to concentrate over time and pivot quickly between tasks to meet patient and business needs.
Be able to verify prescription information and label accuracy.
Use friendly, helpful customer service; recognize patients’ reactions and respond appropriately.
Use verbal and written communication and active listening to interact with patients and colleagues.
Use mathematics to solve pharmacy problems, such as calculating tablet quantities, days’ supply, and bottle counts.
Identify challenging patient or colleague interactions and select an appropriate course of action.
Meet the physical demands of the position, including mobility and standing for extended periods; lifting or exerting force up to 20 pounds occasionally and up to 10 pounds frequently; reaching, stooping, repetitive finger use, precision control, and close visual acuity.
Communicate and receive detailed information accurately through spoken communication.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work at the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to fulfill prescriptions safely and accurately.
Provide caring, personalized service to patients in person, at pick-up and drive-thru, and over the phone; offer immunizations and other services where applicable; and resolve or escalate patient problems.
Perform basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, be receptive to feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market to cover shifts as needed.
Comply with applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements related to patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health services, such as immunizations and point-of-care testing, and staff offsite clinics when allowed by law and supported by required training and certification.
Where permitted and qualified as a technician immunizer, complete required licensure and training; educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty; monitor for and respond to adverse reactions and report events; collect, review, track, and document patient information; and monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Confirm prescription information and label accuracy and use attention, communication, mathematical reasoning, customer service, and problem-solving skills to support patients and pharmacy operations.
Perform physical tasks including remaining upright for extended periods, lifting, scanning and bagging items, reaching, repetitive finger movements, precise machine adjustments, stooping, and close visual work.
Perform additional tasks as directed by a supervisor or manager.