Pharmacy Technician

CVS Health•Indianapolis, IN

5d•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and help deliver safe, accurate, prompt prescription fulfillment and compassionate service to patients and customers. They work as part of the pharmacy team, follow Standard Operating Procedures and pharmacy workflow practices, communicate effectively, and contribute to a safe, inclusive workplace. Technicians must complete the company training program and meet applicable state registration, licensing, and certification requirements; until those requirements are satisfied, the Pharmacy Manager may restrict duties. The role includes supporting prescription fulfillment at production, pickup, drive-thru, and drop-off workstations; assisting patients in person and by phone; and helping resolve or escalate patient concerns. Technicians may perform basic inventory activities as permitted by law and directed by pharmacy leadership. Where allowed by law and with required training and certification, they may provide additional health services, including immunizations, point-of-care testing, and offsite clinic support. Technician immunizers may prepare and administer vaccines, educate patients and refer vaccination questions to the Pharmacist-on-duty, monitor and report adverse reactions, document patient information, and manage vaccine supplies. The position requires regular and predictable attendance, including nights and weekends, completion of required training within designated timeframes, and flexibility to work at the home store or other market locations as business needs require. Physical demands include standing or remaining upright for extended periods, mobility, repetitive hand and finger movements, reaching, stooping, close visual work, and lifting or exerting force as described in the posting. This is a part-time position with anticipated weekly hours of 15. The stated pay range is $16.50–$25.00 per hour; actual compensation depends on factors including experience, education, and geography. Eligible part-time colleagues may have access, depending on hours worked and eligibility, to dental and vision benefits, wellness resources, employee discounts, certain voluntary benefits, and other programs.

Requirements

Comply with applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including age, education, licensure, and certification requirements.
If the state Board of Pharmacy does not set a minimum age, be at least 16 years old.
If the state Board of Pharmacy does not set a minimum educational requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet applicable state-level licensure and national certification requirements.
Demonstrate regular and predictable attendance, including nights and weekends.
Complete required training within the designated timeframe.
Concentrate on tasks over time and pivot quickly between tasks to meet patient and business needs.
Confirm prescription information and label accuracy to support patient safety.
Provide friendly assistance, recognize and understand patient reactions, and respond appropriately.
Use verbal and written communication effectively with patients and colleagues, including active listening and asking appropriate questions.
Use mathematical reasoning for prescription quantities and supplies, such as tablets to dispense, days’ supply, and bottle counts.
Identify challenging patient or colleague interactions and select an appropriate course of action.
Meet the physical demands of the role, including extended periods upright, mobility, lifting, reaching, repetitive finger and hand activity, stooping, and close visual work.
Communicate spoken instructions accurately and receive detailed information through oral communication.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work at the home store and other locations across the market to meet business needs.

Responsibilities

Follow company Standard Operating Procedures at each workstation to help pharmacists manage and improve patient health.
Follow pharmacy workflow procedures in production, pickup, drive-thru, and drop-off to support safe and accurate prescription fulfillment.
Provide caring, personalized service to patients in person and by phone; offer immunizations and other services where applicable; resolve patient problems or escalate them appropriately.
Perform basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible for scheduling and business needs and travel voluntarily to other stores in the market for shifts when needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for controlled substances, recordkeeping, patient safety, privacy, and security.
Deliver additional patient health services, such as immunizations, point-of-care testing, and offsite clinic support, where permitted and supported by required training and certification.
If serving as a Technician Immunizer, complete required licensure and training; prepare and administer vaccines; educate patients and refer vaccine questions to the Pharmacist-on-duty; monitor, respond to, and report adverse reactions; review, collect, track, and document patient information; and manage vaccine supplies.
Attend work regularly and predictably, including nights and weekends, and complete required training within the designated timeframe.
Perform other tasks as directed by a Supervisor or Manager.