Pharmacy Technician

CVS Health•Bloomington, MN

19d•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They help ensure prescriptions are filled promptly, safely, and accurately, and provide caring service to patients and customers. Technicians follow company Standard Operating Procedures, pharmacy workflow procedures, best practices, and applicable legal and professional standards while contributing to a safe, inclusive team culture. After starting, technicians must complete the company training program and meet applicable state registration, licensing, and certification requirements; duties may be restricted by the Pharmacy Manager until requirements are met. Depending on state law and required training and certification, technicians may also provide patient health care services such as immunizations and point-of-care testing, or staff offsite clinics. Where permissible, Technician Immunizers complete additional licensure and training, help prepare and administer vaccines, educate patients and refer vaccine questions to the Pharmacist-on-duty, monitor and report adverse reactions, document patient information, and manage vaccine supplies.

Requirements

Comply with applicable state board of pharmacy requirements and laws, including requirements related to age, education, licensure, and certification.
If state pharmacy rules do not set a minimum age, be at least 16 years old.
If state pharmacy rules do not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet applicable state-level licensure and national certification requirements; these vary by state.
Complete required company training within the designated timeframe.
Demonstrate attention and focus, customer service and team orientation, communication skills, mathematical reasoning, and problem-resolution ability.
Be able to perform the listed physical duties, including occasionally lifting or exerting up to 20 pounds and frequently lifting or exerting up to 10 pounds.
Have regular and predictable attendance, including nights and weekends.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work at the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company SOPs and pharmacy workflow procedures at workstations such as production, pick-up, drive-thru, and drop-off to support safe, accurate prescription fulfillment.
Provide personalized, compassionate service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient problems.
Complete permitted inventory activities as directed, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, accept feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs and travel to other stores in the market for shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled-substance dispensing and recordkeeping, and patient privacy and security.
Provide additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, where allowable by law and supported by required training and certification.
When permitted and qualified as a Technician Immunizer, complete required training and licensure, support vaccine preparation and administration, educate patients and refer questions to the Pharmacist-on-duty, monitor and report adverse reactions, collect and document patient information, and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Concentrate on tasks, shift quickly between tasks, and confirm prescription information and label accuracy.
Use friendly, attentive customer service; recognize patients' reactions and respond appropriately; and communicate effectively with patients and colleagues using active listening.
Use math to determine quantities such as tablets to dispense, days' supply, and bottles needed for a prescription.
Identify difficult patient or colleague interactions and choose an appropriate course of action.
Perform the physical duties of the role, including standing and moving for extended periods, handling and lifting items, reaching, repetitive finger movements, stooping, and close visual work.
Perform additional tasks as directed by a Supervisor or Manager.