Pharmacy Technician
About The Position
This position supports the pharmacist on-duty by greeting patients, processing prescriptions through data entry and insurance claim adjudication, filling medications, and assisting clinical staff as needed. The role involves assembling and dispensing medications accurately and efficiently in a patient-centered manner, handling both paper and electronic prescriptions. A key aspect is managing insurance adjudication to minimize patient out-of-pocket costs. The technician will respond to inquiries from providers and patients, maintain records, manage inventory (including controlled substances), and perform non-sterile compounding. Attention to detail, analytical skills, customer service, and dependability are essential. A positive attitude, passion for high-quality care, and willingness to learn and adapt in a diverse environment are also crucial. Compliance with Ohio State Board of Pharmacy licensing and Relias training is required.
Requirements
- Must be 18 years of age or older
- High school diploma or equivalent
- Registration (Trainee or Registered/Certified) with the Ohio State Board of Pharmacy required
- Ability to accurately enter data, preferably typing at a minimum of 45 wpm
- Ability to accurately input prescriptions and/or other information as dictated by the pharmacist
- Has the ability to diffuse and handle difficult situations by using good judgment, control of emotion and diplomacy
- Demonstrates grammatically-correct verbal and written communication skills
- Demonstrates efficient and courteous telephone skills
- Demonstrates resilience, a positive attitude and the ability to work well in a fast paced, rapidly changing environment
- Ability to work in a team setting and/or with minimal supervision
- Maintain compliance with Ohio State Board of Pharmacy licensing requirements and Heart of Ohio Health Relias training (and others as necessary)
Nice To Haves
- National certification from an accredited pharmacy technician certification program (PTCB, ExCPT, etc.) preferred at hire.
- Knowledge of the 340B program preferred
- Previous experience in a retail pharmacy preferred
- Prefer experience with Allscripts and PioneerRx software system
- Understanding of laws and regulations impacting the medication dispensing process preferred
- Prefer an understanding of third-party payer benefits, the requirements and troubleshooting rejected claims
Responsibilities
- Greet patients, visitors and others upon entry
- Process prescriptions by performing data entry, adjudication of insurance claims, filling and providing medications to patients at pick-up
- Support the clinical staff with obtaining information for the dispensation of prescriptions, as necessary
- Support of pharmacy services by assembling and dispensing medications in an efficient, accurate and patient-centered manner
- Process prescriptions via paper and electronic prescription formats
- Adjudication of prescriptions through insurance while being conscious of out-of-pocket costs and exploring ways to provide patients with medications at the lowest possible cost
- Respond to requests from providers and patients via phone, computer and face-to-face interactions
- Assisting in the maintenance of records in accordance with company policy and state/federal law
- Inventory management which includes, but not limited to, annual controlled substance inventory and daily maintenance of in-stock medications and supplies
- Non-sterile compounding
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
