Pharmacy Technician

CVS Health • Honolulu, HI

11d • Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They are often the first point of contact for patients and customers and help ensure prescriptions are filled promptly, safely, and accurately while delivering caring service. Technicians work as part of the pharmacy team, following standard operating procedures and best practices and communicating effectively. They are expected to contribute to a safe, inclusive environment and demonstrate genuine care in interactions with patients and colleagues.

After starting the role, Technicians must complete the company training program and meet applicable state registration, licensing, and certification requirements. Duties may be restricted by the Pharmacy Manager until all requirements are met. Depending on state law and required training and certification, Technicians may also deliver patient services such as immunizations, point-of-care testing, and staffing offsite clinics. Technician Immunizers may be responsible for vaccine preparation and administration, patient education and referrals, responding to and reporting adverse reactions, collecting and documenting patient information, and managing vaccine supplies.

Requirements

• Comply with state Board of Pharmacy requirements and laws governing pharmacy practice, including applicable age, education, and licensure or certification requirements.
• If state requirements do not specify a minimum age, be at least 16 years old.
• If state requirements do not specify a minimum education level, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Complete required company training within the designated timeframe.
• Have regular and predictable attendance, including nights and weekends.
• Ability to concentrate on tasks and pivot quickly between tasks to meet patient and business needs.
• Ability to confirm prescription information and label accuracy.
• Friendly customer service, awareness of patient reactions, and ability to respond appropriately.
• Verbal and written communication skills, including active listening and accurately conveying and receiving detailed spoken information.
• Mathematical reasoning skills for prescription calculations.
• Problem-resolution skills for challenging patient or colleague interactions.
• Ability to remain mobile and upright for extended periods; lift, scan, and bag items; reach and stretch; perform repetitive finger movements; extend arms in multiple directions; control precision when adjusting machines; stoop and bend; and perform close-vision tasks.
• Ability to occasionally lift or exert up to 20 lbs, frequently lift or exert up to 10 lbs, and consistently exert a negligible amount of force.

Nice To Haves

• 1–3 years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

• Follow company standard operating procedures at each workstation to support Pharmacists in managing and improving patient health.
• Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
• Provide positive patient experiences through empathetic, personalized service at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient problems.
• Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, be receptive to feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible to scheduling and business needs and travel voluntarily to other stores in the market for shifts as needed.
• Comply with applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
• Deliver additional patient health care services, such as immunizations, point-of-care testing, and voluntarily staffing offsite clinics, where legally permitted and supported by required training and certification.
• If serving as a Technician Immunizer, complete additional licensure and training requirements; prepare and administer vaccines; educate patients and refer vaccination questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report events; review and collect patient information and document it; and monitor and manage vaccine supplies.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Confirm prescription information and label accuracy, provide friendly assistance, understand and respond appropriately to patients’ reactions, and communicate effectively with patients and colleagues.
• Use math to determine quantities such as tablets to dispense, days’ supply, and the number of bottles needed to fill a prescription.
• Identify challenging patient or colleague interactions and choose an appropriate course of action.
• Perform the physical activities and tasks required for the role, including lifting, scanning, bagging, reaching, repetitive finger movements, adjusting machines, stooping, and visually inspecting items.
• Perform additional tasks as directed by a Supervisor or Manager.

Benefits

• Dental benefits, depending on hours worked and eligibility.
• Vision benefits, depending on hours worked and eligibility.
• Wellness resources, depending on hours worked and eligibility.
• Employee discounts, depending on hours worked and eligibility.
• Access to certain voluntary benefits, depending on hours worked and eligibility.
• Other programs supporting colleagues’ physical, emotional, and financial well-being, subject to hours worked and eligibility.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED