Pharmacy Technician

CVS Health • Westfield, NJ

4d • Onsite

About The Position

CVS Health Pharmacy Technicians support the pharmacy team in delivering operational and service excellence in retail locations. They are often the first point of contact for patients and customers and help ensure pharmacy operations run smoothly, prescriptions are filled promptly, safely, and accurately, and patients receive caring service. Technicians follow standard operating procedures, best practices, and effective communication practices while contributing to a safe, inclusive, and engaging team culture.

Technicians must complete the company training program and meet applicable state Board of Pharmacy registration, licensing, and certification requirements. Until those requirements are completed, the Pharmacy Manager may restrict their duties. Where permitted by law and supported by required training and certification, Technicians may provide additional health services, including immunizations, point-of-care testing, and staffing offsite clinics. Supporting immunizations may require additional licensure and training to obtain Technician Immunizer status.

This is a part-time position with 29 anticipated weekly hours. Regular and predictable attendance, including nights and weekends, is required. The role may involve working shifts at other stores in the market as business needs require. The posted base pay range is $17.92–$27.92 per hour; the actual offer depends on factors such as experience, education, and geography.

Requirements

• Comply with applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
• If the state Board of Pharmacy does not specify a minimum age, be at least 16 years old.
• If the state Board of Pharmacy does not specify a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Meet applicable state-level licensure and national certification requirements, which vary by state.
• Complete required training within the designated timeframe.
• Have regular and predictable attendance, including nights and weekends.
• Ability to concentrate on tasks over time and pivot quickly between tasks to meet patient and business needs.
• Ability to verify prescription information and label accuracy.
• Friendly customer-service approach, ability to recognize patient reactions, and ability to respond appropriately.
• Verbal and written communication skills, including active listening and conveying or receiving detailed information accurately.
• Mathematical reasoning sufficient to calculate quantities, days’ supply, and bottle counts for prescriptions.
• Ability to identify challenging patient or colleague interactions and select an appropriate course of action.
• Ability to remain mobile and upright for extended periods; lift, scan, and bag items; reach and stretch; perform repetitive finger movements; adjust machines precisely; stoop; and perform close visual work.
• Ability to occasionally lift or exert up to 20 pounds and frequently lift or exert up to 10 pounds.
• Ability to work in the home store and across the market at other locations to meet business needs.

Nice To Haves

• One to three years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.

Responsibilities

• Follow company standard operating procedures at each workstation to help pharmacists manage and improve patient health.
• Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to support safe and accurate prescription fulfillment.
• Serve patients at pick-up, drive-thru, and over the phone with empathy and genuine care, and help create personalized experiences.
• Offer immunizations and other services at the register and over the phone, and solve or escalate patient problems.
• Complete permitted basic inventory activities as directed, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible to scheduling and business needs and travel voluntarily to other stores in the market for shifts as needed.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
• Deliver additional patient health services, such as immunizations and point-of-care testing, and voluntarily staff offsite clinics when permitted and appropriately trained or certified.
• When supporting immunizations, complete required training and licensing, prepare and administer vaccines, educate patients and refer vaccine questions to the pharmacist on duty, monitor and respond to adverse reactions, report events as required, collect and document patient information, and monitor and manage vaccine supplies.
• Attend work regularly and predictably, including nights and weekends, and complete required training within the designated timeframe.
• Confirm prescription information and label accuracy, provide friendly and appropriate customer service, communicate effectively, use mathematical reasoning in prescription dispensing, and resolve challenging interactions.
• Perform the physical tasks required for the role, including remaining upright, lifting, scanning, bagging, reaching, repetitive finger movements, stooping, and close visual work.
• Perform additional tasks as directed by a supervisor or manager.

Benefits

• Dental benefits
• Vision benefits
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits
• Other programs supporting colleagues’ physical, emotional, and financial well-being, depending on hours worked and eligibility

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED