Pharmacy Technician Part Time

District Council of Madison , Society of SvdP•Madison, WI

19d

About The Position

The Pharmacy Technician supports the day-to-day operations of a charitable pharmacy by performing technical, administrative, and client-facing duties under the direction of a licensed Pharmacist. The role supports prescription workflow, eligibility documentation, billing and data entry, inventory, phone and client intake, and coordination with volunteer pharmacy staff. It requires attention to detail, adherence to established procedures, and effective communication with clients, volunteers, and staff, including culturally responsive communication with patients. The technician may provide task guidance and training to volunteers but has no supervisory authority and does not make independent professional judgments. Work is performed within established policies, procedures, and legal and regulatory requirements. This position helps maintain efficient pharmacy operations, serve vulnerable populations, and comply with pharmacy regulations, safeguarding standards, and organizational policies. It is part-time, non-exempt, and hourly at 20 hours per week. Pay is $22–$25 per hour based on experience, qualifications, and certification status. Pharmacy Technicians with active national certification through PTCB or ExCPT are eligible for an additional $3 per hour certification differential.

Requirements

Be at least 18 years old.
Have a high school diploma or equivalent GED.
Be registered as a pharmacy technician in good standing with the State of Wisconsin, or be able to become registered.
Have superior interpersonal and customer service skills and experience.
Have experience with data entry, prescription processing, eligibility paperwork, and pharmacy systems.
Have strong organizational, interpersonal, written, and oral communication skills.
Demonstrate strong attention to detail and accuracy.
Have strong pharmaceutical math and calculation skills.
Be able to work effectively with diverse populations in a faith-based setting.
Implement best practices required by the SVdP Safeguarding Policy when interacting with children and vulnerable adults.
Successfully complete a criminal background check.
Have knowledge of pharmacy products, services, and operations.
Have knowledge of computer and technology systems used in pharmacy operations and pharmacy inventory control.
Have interpersonal and service skills to work with and serve a wide range of people and patients.
Be able to plan, organize, prioritize, multitask, and manage time across multiple pharmacy tasks.
Be able to learn, retain, and apply new information with appropriate training.
Demonstrate ethical behavior in prescription dispensing and treatment of others.
Be adaptable, motivated, and dependable.
Develop a good working knowledge of patient assistance programs, pharmacy vendors, and the Wisconsin Forward Health Portal within the first six months.
Communicate and function effectively with employees and management at various levels.
Be able to prioritize and make prudent decisions based on the information provided.
Be able to bend and carry items up to approximately 35 pounds; stoop, bend, reach, grasp, and perform repetitive motions; and walk and stand for extended periods.
Have adequate hearing, vision, and verbal communication ability to perform job duties.
Understand, remember, and follow written and verbal instructions; organize and prioritize tasks; apply common sense and sound judgment; communicate clearly and professionally in person and by telephone; complete routine documentation accurately; and maintain focus and accuracy in a fast-paced, service-oriented environment.

Nice To Haves

Have or be able to obtain and maintain active Certified Pharmacy Technician (CPhT) certification through PTCB or equivalent.
Bilingual Spanish ability is preferred.
At least one year of relevant pharmacy experience in a social service setting.
Experience in a community, nonprofit, or charitable pharmacy setting.
Knowledge of pharmacy systems such as PioneerRx.
At least two years of community or outpatient pharmacy experience, including prescription filling and ordering, general pharmacy operations, inventory control, and software and technology systems.
Experience working with or supporting volunteers.

Responsibilities

Support pharmacists and pharmacy staff with prescription workflow activities, including data entry, prescription processing, possible assistance with verification, and documentation.
Complete eligibility paperwork accurately and promptly to support client access to pharmacy services.
Answer incoming calls, take messages, assist clients with routine inquiries, and escalate complex issues appropriately.
Provide direct support to Spanish-speaking patients to help them understand medication use and pharmacy services.
Assist with medication processing as permitted by law and organizational policy.
Maintain accurate records in pharmacy systems and files, as appropriate.
Coordinate, orient, and provide on-the-job guidance to volunteers.
Serve as a backup contact for volunteer scheduling and workflow questions.
Identify volunteer training needs and communicate concerns to the Pharmacist.
Help maintain an organized, clean, and functional pharmacy workspace.
Support inventory organization and supply management.
Report maintenance, safety, or equipment issues to the Senior Director of Client Services.
Participate in upkeep activities to maintain a safe and efficient work environment.
Follow safeguarding, HIPAA, confidentiality, and pharmacy regulatory requirements.
Complete required training, background checks, and ongoing compliance activities.
Support inclusive and respectful interactions with clients, volunteers, and staff.
Conduct pre-eligibility phone calls or in-person interviews to collect patient information as needed.
Perform other related duties as assigned.