Pharmacy Technician

CVS Health•Bradford, PA

7d•$17 - $27•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They help ensure prescriptions are filled promptly, safely, and accurately, and serve as a point of contact for patients and customers. Technicians follow company Standard Operating Procedures and pharmacy workflows, communicate effectively, and contribute to a safe, inclusive, and caring environment. They must complete the company training program and satisfy registration, licensing, and certification requirements under applicable state Board of Pharmacy rules; duties may be restricted until those requirements are met. Depending on applicable law and training, technicians may also support additional patient health services such as immunizations, point-of-care testing, and offsite clinics. Where permitted, immunization support can include preparing and administering vaccines after obtaining required Technician Immunizer status, educating patients, monitoring for adverse reactions, documenting patient information, and managing vaccine supplies.

Requirements

Comply with applicable state Board of Pharmacy requirements and laws, including age, education, and licensure or certification requirements.
If state rules do not establish a minimum age, be at least 16 years old.
If state rules do not establish a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete required company training within the designated timeframe.
Demonstrate attention and focus, including concentrating over time, switching tasks to meet patient and business needs, and confirming prescription information and label accuracy.
Provide friendly customer service, recognize patient reactions, and respond appropriately.
Use verbal and written communication effectively and practice active listening with patients and colleagues.
Use mathematical reasoning to determine quantities such as tablets, days’ supply, and bottles needed for prescriptions.
Identify challenging interactions and choose an appropriate course of action.
Meet the role’s physical demands, including standing and mobility for extended periods; lifting, scanning, and bagging items; reaching, repetitive finger movements, precise machine adjustments, stooping, and close visual work.
Occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently exert negligible force to move objects.
Communicate detailed spoken information accurately and receive detailed information orally.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work at the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company SOPs at each workstation to support pharmacists and patient health.
Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
Provide caring, personalized service at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; resolve or escalate patient problems.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs and voluntarily travel to other stores in the market for shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, where legally permitted and supported by required training and certification.
Where permitted, complete licensure and training requirements for Technician Immunizer status and support vaccine preparation and administration.
Educate patients about the importance of vaccines and refer vaccination questions to the Pharmacist-on-duty.
Monitor and respond to adverse reactions and report events as required by public health requirements.
Review and collect patient information and track and document it for each applicable patient.
Monitor and manage vaccine supplies.
Attend work regularly and predictably, including nights and weekends, and complete required training within the designated timeframe.
Perform other tasks as directed by a supervisor or manager.