Pharmacy Technician

CVS Health • Otsego, MN

11d • Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They help ensure prescriptions are filled promptly, safely, and accurately; assist patients and customers as a primary point of contact; and work with the pharmacy team to deliver caring service. Technicians follow company Standard Operating Procedures and best practices, communicate effectively, and contribute to a safe, inclusive, and engaging environment. They must complete the company training program and meet applicable state registration, licensing, and certification requirements. Duties may be restricted by the Pharmacy Manager until those requirements are met.

Technicians may also support additional patient health care services, such as immunizations, point-of-care testing, and offsite clinics, when permitted by law and supported by appropriate training and certification. Where allowed, Technician Immunizers complete additional licensure and training, help prepare and administer vaccines, educate patients and refer vaccination questions to the Pharmacist-on-duty, respond to adverse reactions, document patient information, and manage vaccine supplies.

Requirements

• Comply with applicable state board of pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
• If the state board of pharmacy does not set a minimum age, be at least 16 years old.
• If the state board of pharmacy does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Meet applicable state-level licensure and national certification requirements, which vary by state.
• Complete the required company training within the designated timeframe.
• Have regular and predictable attendance, including nights and weekends.
• Demonstrate attention and focus, customer service and team orientation, verbal and written communication, active listening, mathematical reasoning, and problem-resolution skills.
• Meet the physical demands of the role, including remaining upright for extended periods, lifting and handling items, reaching, repetitive finger movements, stooping, and close visual work.

Nice To Haves

• 1–3 years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work at the home store and at other locations across the market to meet business needs.

Responsibilities

• Follow company SOPs and pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to help ensure safe and accurate prescription fulfillment.
• Provide empathetic, personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
• Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible to scheduling and business needs, including traveling to other stores in the market for shifts as needed.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies, including requirements for controlled substance dispensing and recordkeeping and patient privacy and security.
• Deliver additional patient health care services, such as immunizations, point-of-care testing, and offsite clinics, when permitted by law and supported by required training and certification.
• Where permitted, complete requirements for Technician Immunizer status; support vaccine preparation and administration; educate patients and refer vaccine questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report events; collect, track, and document patient information; and manage vaccine supplies.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Confirm prescription information and label accuracy, use attention and focus to shift between tasks, and apply math and problem-solving skills to prescription and patient-service situations.
• Perform physical and communication tasks required for the role, including lifting, scanning, bagging, reaching, typing, handling items, and accurately conveying and receiving detailed spoken instructions.
• Perform additional tasks as directed by a Supervisor or Manager.

Benefits

• Dental benefits
• Vision benefits
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits
• Other programs supporting colleagues' physical, emotional, and financial well-being, depending on hours worked and eligibility

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED