Pharmacy Technician

CVS Health•San Diego, CA

4d•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They help ensure prescriptions are filled promptly, safely, and accurately, and serve as an initial point of contact for patients and customers. Technicians follow company standard operating procedures and pharmacy workflows, communicate effectively, demonstrate empathy, and contribute to a safe and inclusive team culture. After starting the role, they must complete company training and meet applicable state registration, licensing, and certification requirements. Duties may be restricted by the Pharmacy Manager until those requirements are met. Depending on state law and required training or certification, Technicians may also provide patient health services such as immunizations, point-of-care testing, and staffing offsite clinics. Technician Immunizers may prepare and administer vaccines, educate patients and refer questions to the Pharmacist-on-duty, monitor and report adverse reactions, document patient information, and manage vaccine supplies.

Requirements

Comply with applicable state Board of Pharmacy requirements or laws governing pharmacy practice, including age, education, and licensure or certification requirements.
Where state pharmacy rules do not specify a minimum age, be at least 16 years old.
Where state pharmacy rules do not specify a minimum education, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet applicable state-level licensure and national certification requirements; requirements vary by state.
Complete required company training within the designated timeframe.
Have regular and predictable attendance, including nights and weekends.
Be able to concentrate over time, switch quickly between tasks, and verify prescription information and label accuracy.
Demonstrate customer service and teamwork skills, including helping people in a friendly manner and responding appropriately to patients’ reactions.
Use verbal and written communication and active listening to interact with patients and colleagues.
Use mathematics to determine quantities such as tablets to dispense, days’ supply, and bottles needed for a prescription.
Identify challenging patient or colleague interactions and select an appropriate course of action.
Meet the physical demands of the role, including extended periods of mobility and standing, lifting and handling items, reaching, repetitive finger work, stooping, close visual acuity, and communicating and receiving detailed information orally.
Occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently exert negligible force to move objects.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

Follow company standard operating procedures to support Pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
Provide caring, personalized patient service at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient problems.
Complete permitted inventory activities as directed, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, respond constructively to feedback, and seek opportunities to build clinical and technical knowledge.
Remain flexible to scheduling and business needs and travel voluntarily to other stores in the market when shifts are needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies, including requirements for patient safety, controlled-substance dispensing and records, and patient privacy and security.
Deliver additional patient health services, such as immunizations, point-of-care testing, and staffing offsite clinics, when permitted by law and supported by required training and certification.
If supporting immunizations, complete required licensure and training; educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty; monitor for and respond to adverse reactions and report events; review, collect, track, and document patient information; and monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Confirm prescription information and label accuracy, provide attentive customer service, communicate effectively, use mathematical reasoning in prescription-related calculations, and choose appropriate actions to resolve problems.
Perform the physical activities required for the role, including remaining mobile and upright, lifting and handling items, reaching, repetitive finger movements, stooping, and close visual work.
Perform additional tasks as directed by a Supervisor or Manager.