Pharmacy Technician

CVS Health•Naples, FL

5d•$17 - $25

About The Position

At CVS Health retail locations, Pharmacy Technicians support the pharmacy team in delivering operational and service excellence. They are often the first point of contact for patients and customers, helping ensure prescriptions are filled promptly, safely, and accurately while providing caring service. Technicians follow standard operating procedures, pharmacy workflow practices, and applicable laws and policies, and contribute to a safe, inclusive, and engaging team environment. After starting, technicians must complete the company training program and meet applicable state registration, licensing, and certification requirements. Until those requirements are satisfied, the Pharmacy Manager may restrict certain duties. Where permitted by law and supported by required training and certification, technicians may also help deliver services such as immunizations and point-of-care testing, including voluntarily staffing offsite clinics. Technician immunizer duties may include preparing and administering vaccines, educating patients, responding to adverse reactions, documenting patient information, and managing vaccine supplies. The role requires regular and predictable attendance, including nights and weekends, and availability within the stated scheduling windows: Sunday 9 AM–6 PM; Monday, Tuesday, and Wednesday 8 AM–10 PM; Thursday and Friday 9 AM–5 PM; and Saturday 8 AM–10 PM. The position is full-time, with 40 anticipated weekly hours. The typical pay range is $16.50–$25.00 per hour. This role is eligible for a comprehensive benefits package, subject to eligibility.

Requirements

Comply with applicable state board of pharmacy requirements and laws, including age, education, and licensure or certification requirements.
If state pharmacy rules do not specify a minimum age, be at least 16 years old.
If state pharmacy rules do not specify minimum education, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete required company training within the designated timeframe.
Concentrate on tasks, switch between tasks as patient and business needs require, and verify prescription information and label accuracy.
Provide friendly customer service, recognize and respond appropriately to patients’ reactions, and work effectively with the team.
Use verbal and written communication and active listening to interact with patients and colleagues.
Apply basic mathematical reasoning to prescription-related calculations, such as tablet quantities and days’ supply.
Identify challenging interactions and select an appropriate course of action.
Meet the physical requirements of the role, including remaining mobile and upright for extended periods, lifting, scanning, and bagging items, reaching, repetitive finger movements, precise machine adjustments, stooping, and close visual work.
Occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects requiring negligible force.
Communicate and receive detailed information accurately through spoken communication.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work at the home store and at other market locations to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
Provide caring, personalized service to patients in person and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
Complete permitted inventory activities as directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, remain receptive to feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs and voluntarily travel to other stores in the market for shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations and point-of-care testing, and voluntarily staff offsite clinics where permitted and appropriately trained or certified.
Where permitted, complete additional licensure and training to obtain Technician Immunizer status and support vaccine preparation and administration.
Where permitted, educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty.
Monitor for and respond to adverse reactions, and report adverse reaction events as required.
Review and collect patient information and track and document information for applicable patients.
Monitor and manage vaccine supplies.
Attend regularly and predictably, including nights and weekends, and complete required training within the designated timeframe.
Perform other tasks as directed by a Supervisor or Manager.