Pharmacy Technician

CVS Health • Seattle, WA

12d

About The Position

At CVS Health retail locations, Pharmacy Technicians support pharmacy teams in delivering operational and service excellence. They are often the first point of contact for patients and customers, helping ensure pharmacy operations run smoothly and prescriptions are filled promptly, safely, and accurately while providing caring service. Technicians follow standard operating procedures and best practices, communicate effectively, and contribute to a safe, inclusive team culture. After entering the role, they must complete the company training program and meet applicable state registration, licensing, and certification requirements; duties may be restricted by the Pharmacy Manager until those requirements are met.

Technicians support pharmacy workflows at production, pickup, drive-through, and drop-off workstations; assist patients in person and over the phone; contribute to basic inventory activities; and may deliver additional health care services where allowed by law and supported by required training and certification. Where permissible, technicians may obtain Technician Immunizer status and support vaccine preparation and administration, patient education, adverse-reaction response and reporting, patient information documentation, and vaccine supply management. The position requires regular and predictable attendance, including nights and weekends, and flexibility to travel to other stores in the market as business needs require. This is a part-time position with 15 anticipated weekly hours.

Requirements

• Comply with applicable state board of pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
• If the state board does not establish a minimum age, be at least 16 years old.
• If the state board does not establish a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Meet state-level licensure and national certification requirements, which vary by state.
• Complete the required company training within the designated timeframe.
• Have regular and predictable attendance, including nights and weekends.
• Concentrate on tasks over time and shift quickly between tasks to meet patient and business needs.
• Verify prescription information and label accuracy.
• Provide friendly customer service and respond appropriately to patients' reactions.
• Use verbal and written communication and active listening effectively.
• Use mathematics to calculate prescription quantities and supplies.
• Resolve challenging interactions by choosing an appropriate course of action.
• Meet the role's stated physical demands, including extended periods of standing, reaching, repetitive finger movements, stooping, close visual work, and lifting or exerting force.

Nice To Haves

• 1–3 years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and at other market locations to meet business needs.

Responsibilities

• Follow company standard operating procedures at each workstation to help pharmacists manage and improve patient health.
• Follow pharmacy workflow procedures at production, pickup, drive-through, and drop-off workstations to fulfill prescriptions safely and accurately.
• Assist patients with care and service at pickup, drive-through, and over the phone, and offer immunizations and other services where appropriate.
• Resolve patient concerns or escalate them when needed.
• Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, remain receptive to feedback, and seek opportunities to develop clinical and technical knowledge.
• Remain flexible to scheduling and business needs and travel to other stores in the market for shifts as needed.
• Comply with applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
• Deliver additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, when legally permitted and supported by required training and certification.
• Where permissible and qualified as a Technician Immunizer, complete additional licensure and training requirements; prepare and administer vaccines; educate patients about vaccines and refer vaccination questions to the pharmacist on duty; monitor and respond to adverse reactions and report events; review and collect patient information and maintain required documentation; and monitor and manage vaccine supplies.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Confirm prescription information and label accuracy to support patient safety.
• Help patients and colleagues in a friendly manner, recognize their reactions, and respond appropriately.
• Use active listening and verbal and written communication to interact with patients and colleagues.
• Use mathematics to determine quantities such as tablets to dispense, days' supply, and bottles needed to fill a prescription.
• Identify challenging patient or colleague interactions and select an appropriate response.
• Perform the physical tasks required for the role, including remaining mobile and upright, handling and scanning items, reaching, repetitive finger movements, precision control, stooping, and lifting or exerting force within the stated limits.
• Perform additional tasks as directed by a Supervisor or Manager.

Benefits

• Dental benefits, subject to hours worked and eligibility.
• Vision benefits, subject to hours worked and eligibility.
• Wellness resources.
• Employee discounts.
• Access to certain voluntary benefits and other programs, subject to eligibility.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED