Pharmacy Technician

CVS Health•Rocky Mount, VA

3d•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They are often the first point of contact for patients and customers, helping ensure prescriptions are filled promptly, safely, and accurately while providing caring service. Technicians work as part of the pharmacy team, following standard operating procedures, pharmacy workflows, best practices, and applicable legal and ethical requirements. They must complete company training and meet the registration, licensing, and certification requirements set by their state Board of Pharmacy; duties may be restricted by the Pharmacy Manager until those requirements are met. Depending on state law and required training, Technicians may also support patient health services such as immunizations, point-of-care testing, and offsite clinics. Technician immunizer duties may include preparing and administering vaccines, educating patients and referring clinical questions to the Pharmacist-on-duty, monitoring and reporting adverse reactions, documenting patient information, and managing vaccine supplies. This is a full-time position with anticipated weekly hours of 30. The typical pay range is $16.00–$24.00 per hour, with the actual offer depending on experience, education, geography, and other relevant factors. The position is eligible for a benefits package that may include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Requirements

Comply with applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
If the state Board of Pharmacy does not set a minimum age, be at least 16 years old.
If the state Board of Pharmacy does not set a minimum educational requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet state-level licensure and national certification requirements applicable to the position.
Complete required training within the designated timeframe.
Demonstrate attention and focus, including sustained concentration, the ability to switch tasks quickly, and the ability to verify prescription information and label accuracy.
Demonstrate customer service and team orientation, including friendly assistance and appropriate responses to patients’ reactions.
Use verbal and written communication effectively with patients and colleagues, including active listening.
Use mathematical reasoning to calculate quantities such as tablets to dispense, days’ supply, and bottle counts.
Identify challenging patient or colleague interactions and choose an appropriate course of action.
Meet the physical demands of the job, including extended periods upright, lifting and moving items, reaching, repetitive finger movements, stooping, and close visual work.
Communicate spoken instructions accurately and receive detailed information through oral communication.

Nice To Haves

One to three years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work at the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to support safe and accurate prescription fulfillment.
Provide caring and personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient problems.
Complete permitted inventory activities as directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, respond constructively to feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs and travel to other stores in the market for shifts when needed.
Comply with applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including controlled-substance recordkeeping and patient privacy and security requirements.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and offsite clinics, when permitted by law and supported by required training and certification.
When qualified and permitted, complete the licensure and training needed for Technician Immunizer status; prepare and administer vaccines; educate patients and refer vaccination questions to the Pharmacist-on-duty; monitor, respond to, and report adverse reactions; collect and document patient information; and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Perform physical tasks including standing and remaining mobile for extended periods, lifting, scanning and bagging items, reaching, repetitive finger movements, stooping, and visually inspecting or transcribing information.
Perform other tasks as directed by a Supervisor or Manager.