Pharmacy Technician

CVS Health•San Diego, CA

4d•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They are often the first point of contact for patients and customers, helping ensure prescriptions are filled promptly, safely, and accurately while providing caring service. Technicians follow company standard operating procedures, pharmacy workflow practices, applicable laws and professional standards, and contribute to a safe, inclusive team culture. After starting, technicians must complete company training and meet applicable state registration, licensing, and certification requirements; the Pharmacy Manager may restrict duties until those requirements are satisfied. Where permitted by law and supported by required training and certification, technicians may provide additional patient health services, including immunizations and point-of-care testing. Technicians who obtain Technician Immunizer status may prepare and administer vaccines, educate patients and refer vaccination questions to the Pharmacist-on-duty, monitor and report adverse reactions, collect and document patient information, and manage vaccine supplies. The role requires regular and predictable attendance, including nights and weekends, flexibility to work shifts at other stores in the market as business needs require, and the ability to complete required training within designated timeframes. This is a part-time position with anticipated hours of 29 per week. The typical pay rate is $19.40 per hour. The position is eligible for benefits and programs, depending on hours worked and eligibility, including dental and vision coverage, wellness resources, employee discounts, access to certain voluntary benefits, and other programs.

Requirements

Comply with applicable state board of pharmacy requirements and laws, including requirements concerning age, education, and licensure or certification.
If the state board of pharmacy does not set a minimum age, be at least 16 years old.
If the state board of pharmacy does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet applicable state-level licensure and national certification requirements; these vary by state.
Complete required company training within the designated timeframe.
Have the ability to concentrate on tasks and pivot quickly between tasks to meet patient and business needs.
Have the ability to confirm prescription information and label accuracy.
Demonstrate customer service and team orientation, including friendly assistance and appropriate responses to patients’ reactions.
Use and understand verbal and written communication with patients and colleagues, including active listening.
Use math to calculate quantities such as tablets to dispense, days’ supply, and bottles needed to fill prescriptions.
Identify challenging interactions and choose an appropriate course of action.
Meet the physical demands of the role, including mobility and extended standing, lifting and exerting force, reaching, repetitive finger movements, precision control, stooping, and close visual acuity.
Communicate spoken information and accurately convey detailed instructions, and receive detailed information through oral communication.
Maintain regular and predictable attendance, including nights and weekends.

Nice To Haves

One to three years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
Provide empathetic, personalized service at pick-up, drive-thru, and over the phone; offer immunizations and other services where applicable; and resolve or escalate patient concerns.
Perform basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, respond constructively to feedback, and pursue opportunities to expand clinical and technical knowledge.
Remain flexible to meet scheduling and business needs, including voluntarily traveling to other market stores for shifts when needed.
Comply with federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, when allowed by law and supported by required training and certification.
When permitted and qualified as a Technician Immunizer, complete required licensure and training; prepare and administer vaccines; educate patients and refer vaccination questions to the Pharmacist-on-duty; monitor and report adverse reactions; collect, track, and document patient information; and manage vaccine supplies.
Attend work regularly and predictably, including nights and weekends, and complete required training within the designated timeframe.
Confirm prescription information and label accuracy, use mathematical reasoning to support prescription dispensing, and address challenging patient or colleague interactions appropriately.
Perform the physical activities required for the role, including remaining upright for extended periods, lifting and moving items, reaching, repetitive finger movements, stooping, and close visual work.
Perform additional tasks as directed by a supervisor or manager.