Pharmacy Technician
About The Position
The Pharmacy Technician provides exceptional customer service and supports patient health and wellness services within the limits of state and federal law. The role helps ensure customers receive appropriate products, services, and care with fair and accurate pricing, while maintaining a safe, clean, and inclusive environment. The technician demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The position supports pharmacy operations by assisting the pharmacist, processing prescriptions, handling inventory and ordering, completing billing and cash transactions, and maintaining clean and organized work areas. It also requires compliance with applicable regulations and company policies, including HIPAA, safety, sanitation, and inventory-control procedures.
Requirements
- High school diploma or GED.
- Must be at least 18 years old.
- Ability to handle highly confidential information.
- Meet minimum state requirements to perform the functions related to the position.
Nice To Haves
- Previous comparable experience.
- Equivalent experience as a pharmacy clerk.
- EPRN familiarity.
Responsibilities
- Comply with local, state, and federal regulations and report illegal activity, including robbery, theft, or fraud.
- Follow and reinforce food safety, sanitation, and safety regulations, guidelines, procedures, and programs; identify unsafe conditions and notify store management.
- Perform ordering functions with primary and secondary wholesalers.
- Follow company guidelines for computerized inventory management, control, and ordering of medications, devices, supplements, and supplies.
- Maintain departmental standards by keeping workstations and customer waiting areas clean and organized.
- Count, measure, and prepare specified products using company best practices.
- Complete billing procedures to support the best value for the customer and the company.
- Answer and triage phone calls and respond to inquiries as appropriate.
- Follow guidelines for accepting and tendering vendor coupons, cash-shortage limits, and company shrink policies.
- Operate the cash register and follow cashier-handling policies for electronic fund transactions, cash, and checks.
- Provide a strong customer experience while accurately and efficiently completing reception, data entry, adjudication, and product dispensing.
- Assist the pharmacist with responsibilities that do not require the pharmacist’s professional judgment.
- Follow HIPAA regulations and company policies regarding confidential information.
- Support company health and wellness initiatives.
- Put away legend orders, including Central Fill deliveries.
- Work cooperatively in a fast-paced and sometimes stressful environment.
- Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
- Act honestly and with integrity when handling customer and business information.
- Follow directions and seek assistance as needed to resolve customer and business issues.
- Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
- Perform the essential job functions with or without reasonable accommodation.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
