Pharmacy Technician

CVS Health•Highland Park, IL

About The Position

CVS Health Pharmacy Technicians help patients access and manage their medications while providing compassionate customer service in a retail pharmacy. They support the pharmacy team by managing assigned workstations and tasks so prescriptions are filled promptly, safely, and accurately, while meeting medication needs and regulatory requirements. The role requires ethical conduct, patient confidentiality, and compliance with applicable federal, state, and local laws and regulations. New Pharmacy Technicians must complete CVS Pharmacy Technician Training and satisfy applicable state registration, licensing, and certification requirements. Duties may be restricted by a manager until these requirements are met. Technicians can continue to develop clinical, technical, and insurance knowledge through available tools and training. The position may be subject to collective bargaining agreement rules in select markets. Depending on the role and location, COVID-19 vaccination may be required where legally permitted, subject to reasonable accommodation.

Requirements

Must be at least 16 years of age.
Licensure requirements vary by state; applicable requirements must be satisfied.
Ability to concentrate on tasks over time without distraction.
Customer service orientation, including helping people in a friendly manner and responding appropriately to customer reactions.
Verbal and written communication skills to interact with customers and colleagues.
Active listening skills.
Mathematical reasoning, including calculating a prescription's days' supply.
Ability to recognize problems and choose an appropriate course of action in complex situations.
Ability to meet the physical demands of the role, including standing and moving about, finger dexterity, reaching, bending, stooping, spoken and oral communication, close visual acuity, and occasional lifting of up to 30 pounds.

Nice To Haves

Previous experience in a pharmacy, retail, medical, or customer service setting.
Previous experience as a Pharmacy Technician.
PTCB National Certification.
High school diploma or equivalent is preferred but not required.

Responsibilities

Manage assigned pharmacy workstations and tasks to support the team.
Help fill patient prescriptions promptly, safely, and accurately.
Help ensure patients' medication needs and regulatory compliance standards are met.
Provide caring service that exceeds customer expectations.
Maintain ethical conduct and patient confidentiality.
Complete the CVS Pharmacy Technician Training Program and meet applicable state registration, licensing, and certification requirements.
Continue to develop clinical, technical, and insurance knowledge through available tools and training.